Josh Plouffe Email & Phone Number

Whistler, British Columbia, Canada

- Provide IT support, onsite and remote for three sites located in Canada and New Zealand- Implemented monitoring stack (Grafana, Prometheus, Loki) to increase visibility into our production environment for troubleshooting. - Maintain docker environment, writing docker-compose, utilizing gitlab, git, troubleshooting containers.- Linux and Windows System Administration.- Maintain wireless, solar powered safety control system for Zipline course.

Vancouver, Canada Area

- Analyze game and system metrics to spot deep problems and find trends- Configure and administer monitoring dashboards for company wide visibility- Design Jira workflows in conjunction with Slack, Stackstorm and PagerDuty to automate incident handling and reduce time to remediate- Draft process improvement documents to be reviewed by peers and integrated into monitoring technologies- Research and implement Jira plugins to improve reporting to executives

Vancouver, Canada

- IT service management and hardware support for 4,500+ servers and 50+ million monthly active players, hundreds of thousands of requests per second at multiple data centres- Manage communication between stakeholders and engineers during global incidents- Took ownership of data centre hardware repair reducing costs 35% by finding inefficiencies in the existing process- Lead a team of contractors on site in Los Angeles to install 300 servers for a buildout to host Call of Duty- Setup, administration, migration, and consolidation of database backups and restores (MySQL)- Design and implement logical Jira boards for multiple teams and projects during transition from Zendesk

Provided first tier tech support for Whistler Blackcomb ski resort operations.

Supported 13 networks 4400 workstations, and 3500 users with day to day operations.