• Managing a team of 5 Account Managers.• Delivered a record year of retention in first year as manager and on track to break that record again.• Oversaw the rollout of over 2000 Smart Meters to Glide’s B2B customers.• Managing Glide’s biggest B2B accounts.• Liaising with stakeholders in the business to deliver excellent customer service.• Worked as part of Glide’s ‘Future Team’ to help deliver new portal and general business improvement features.• Developing and helping… Show more • Managing a team of 5 Account Managers.• Delivered a record year of retention in first year as manager and on track to break that record again.• Oversaw the rollout of over 2000 Smart Meters to Glide’s B2B customers.• Managing Glide’s biggest B2B accounts.• Liaising with stakeholders in the business to deliver excellent customer service.• Worked as part of Glide’s ‘Future Team’ to help deliver new portal and general business improvement features.• Developing and helping staff reach their potential.• Involved in Glide’s ‘People Forum’ which helped improve the culture in the business. Show less

• Purchasing and selling of fasteners and engineering components. • Assist with assessment and implementation of quality and control of parts.• Administrative duties.• Visiting personal customer portfolio to ensure customer satisfaction.• Ensuring deliveries are made to customers on time.• Regular use of Microsoft Word, Excel and Outlook.• Entrusted with responsibility of managing the business while directors were on leave.