Josh Ramczyk Email & Phone Number

Saint Paul, MN, US

Minneapolis, MN, US

Lead Major Incident Management: Managed and resolved high-priority IT incidents (P0, P1, P2), serving as the primary point of contact acrosstechnical teams, service owners, and senior management.Service Restoration: Coordinated rapid recovery actions for major service disruptions, reducing overall business downtime by 20% and mitigating business.

Minneapolis, MN, US

• Major Incident Manager (MIM) Jul 2020 - PresentMac Subject Matter ExpertService Desk Integration and NewCo divestiture Subject Matter Expert
• Provided technical support and guidance to resolve computer hardware and software problems for over 100,000 users across multiple locations via phone,and ServiceNow ticketing system, with exceeded metrics of 99%.
• Entered tickets in ServiceNow and used tools such as Active Directory, Remote Assistance, Azure AD, and proprietary tools to resolve issues in manyMedtronic applications including (Salesforce, Sharepoint), Network/VPN.
• Employee of the month for March 2021 and February 2023 in IT Support Center of 100+ employees
• Major Incident Manager, Coordinated cross-functional teams across multiple departments to prioritize incident response efforts, allocate resources, andcommunicate effectively with stakeholders; efficiently reviewed.
• Subject matter expert for Macs and MacOS, providing technical support and troubleshooting for over 1,600 Mac users, trained fellow employees in how tosupport Macs and troubleshoot common issues using Jamf management

Troy, Michigan, US

• Contracted for Medtronic through Populus Group
• Provided technical support and guidance to resolve computer hardware and software problems for over 100,000 users across multiple locations via phone,and ServiceNow ticketing system, with exceeded metrics of 99%.
• Entered tickets in ServiceNow and used tools such as Active Directory, Remote Assistance, Azure AD, and proprietary tools to resolve issues in manyMedtronic applications including (Salesforce, Sharepoint), Network/VPN.
• Employee of the month for March 2021 and February 2023 in IT Support Center of 100+ employees
• Major Incident Manager, Coordinated cross-functional teams across multiple departments to prioritize incident response efforts, allocate resources, andcommunicate effectively with stakeholders; efficiently reviewed.
• Subject matter expert for Macs and MacOS, providing technical support and troubleshooting for over 1,600 Mac users, trained fellow employees in how tosupport Macs and troubleshoot common issues using Jamf management

Ann Arbor, MI, US

Executed timely and accurate delivery of pizzas and other food items to customers in a high-volume environment, resulting in an average delivery time of less than 30 minutesConsistently achieved delivery targets and exceeded customer expectations, Maintained a clean and organized delivery vehicle, ensuring compliance with safety and health.

Bentonville, Arkansas, US

Walmart Distribution Center located in Mankato, MNOperated a variety of forklifts, including stand-up and sit-down models, to move and transport pallets of merchandise weighing up to 5,000 pounds.Safely loaded and unloaded trucks, maintained accurate inventory records, and performed routine equipment checks to ensure proper functionality.Maintained a 99%.

Chicago, Illinois, US

• Managed a team of 15+ employees during busy shifts, delegating tasks and coordinating operations to ensure excellent customer service and employeesatisfaction.
• Trained new employees on operational procedures, safety protocols, and customer service standards, resulting in a 15% increase in efficiency and a 20%increase in customer satisfaction surveys.
• Conducted regular inventory checks and ordering of supplies, ensuring adequate stock levels and minimizing waste, resulting in a 25% reduction in foodand supply costs.
• Demonstrated strong problem-solving skills in resolving customer complaints and employee conflicts
• Maintained accurate records of employee schedules, payroll, and other administrative tasks, ensuring compliance with labor laws and company policies.