Josh Reasoner Email & Phone Number

Greater Minneapolis-St. Paul Area

Troubleshooting and solving PC/Technology related issues within SLA timeMaintain servers, desktops and laptops for end-users via monitors, upgrading and patchingHands-on technical expertise with desktops, laptops and serversAssist clients and end-users with computer and cloud support needs remotely or onsite that relate to SharePoint/M365/Exchange Online/AzureADManage firewall, WAPs and network switches through hardening, upgrading and remediationServer and VMWare administration – upgrades, maintenance, and remediation in Window Server environmentLeverage automation to streamline hotfixes and software updates with scripting and Powershell

Greater Minneapolis-St. Paul Area

IT Infrastructure & Site Focal for Honeywell Aerospace IT Enterprise Support • Coordinate with key Honeywell IT vendor partners (AT&T, Dell, CapGemini, Xerox, etc..) • Facilitate projects, upgrades, initiatives and service deployments with Honeywell Enterprise IT PMs • Escalation point for Incident resolution (Incident Management) • Escalation point for chronic situations (Problem Management) • Manage key vendor SLAs to assure requests are completed in accordance to priority and schedule • Assist with new staff to familiarize them with systems and procedures • Develop and improve work standards and instructions to keep business compliant and to ensure continuous improvement • On-site troubleshooting and guidance for IT service level issues when necessary • IT Deep Dive HOS Tiered Accountability Presenter for MN51Key Approval Management for • IMAC Requests • Dell Time & Materials Requests • Xerox MACD Requests • Infrastructure Change Management Requests

Shakopee, Minnesota

COKeM International is a worldwide distribution center for video games and Third Party Logistics. COKeM handles a high volume of dotcom orders and massive quantities shipped directly to store using automated systems and PC ship methods. Worked as part of a three-man IT Administration staff that oversaw and monitored the network and supported 300+ different computers/server components between two separate buildings. Daily activities include; monitoring traffic inbound and outbound, web filtering, managing firewall and virtual servers, maintain daily backups of virtual and physical server components, troubleshooting PC issues in a warehouse and office setting, fixing problems relating to label and laser printing technologies, creating and updating current GPO rules as well as maintaining healthy Active Directories, operate Exchange Management console that works hand-in-hand with our Sophos spam filter, and communicate effectively with our third party services/contracts. IBM Client Access is the main programming/software tool that drives our business everyday so knowledge of how to troubleshoot a conflict with users as well as issues regarding orders/inventory in our system is a must. Being detail oriented and having exceptional organization skills is what keeps my coworkers and customers happy, as well as keeping my daily ticket/support count down each and every day.

Greater Minneapolis-St. Paul Area

Local business with many different clients around the metro area. Responsible for maintaining adequate Network and PC standards as well as implementing new technologies and equipment. On call and ready at a moments notice to assist in a timely manner. High-level troubleshooting practices essential to keep businesses at top efficiency.