Josh Rhoades Email & Phone Number

Auburn Hills, Michigan, Us

- Sets agendas and leads meetings with the company’s largest BESS and EV accounts. Meetings have included VP of Lifecycle, Global Lifecycle BESS Manager, Regional O&M Manager, Senior Battery Field Service Engineer, Regional Head of Supplier Quality Engineering, etc- Suggests and implements operational changes for both CATL-USA, CATL HQ, and customers. Customer satisfaction increased 4% from Jun ‘24 to Nov ‘24- “Revenue Gatekeeper” for regional dept, endless technical learning opportunities from FSEs. #1 globally for CATL for $/KAM & # POs/KAM- Creates and manages new claim handling processes to reduce costs while also improving company KPIs, and customer satisfaction. Generated 900% more data 📊 YOY. Data is utilized identify repeat repairs, to conduct better RCA reports, to strategically target training, and improve the product and aftermarket field repair services. The data justified growing our NA AMD team and has improved claim closure rates for a large customer by 325% YOY. - Lead the quoting efforts for a ~ 185 MWh BESS installation including the operational breakdown and detailed SOW (lead time, staffing plan, equipment selection, accommodation, tools, meals, travel, insurance, ISN certification, trash, recycling, unloading,unpacking, inspection, module installation, wiring, teflon taping cell sampling wire harness UL9540A)- Serves as the regional EHS emergency point of contact. Knowledgeable in BESS hazard mitigation. - Lead 30+ weekly meetings to build out a battery repair center for CATL’s #1 customer. 1 of 2 facilities in North America for CATL. Earned the largest PO in dept. history. - Leads initial review of LTSAs, MRSAs, MSAs, WAs, PO Ts&Cs, and service flow to steer conversations on delicate topic. Shares feedback on important documents that enable essential changes to our service delivery. - Reports directly to two managers: CATL’s Regional Operations Manager - NA AMD and CATL’s Regional General Manager - NA AMD.

Auburn Hills, Michigan, Us

- Serves as the lead point of contact for all North American customer’s inquiring about repairs, service status updates, quotes for spare parts, shipping and logistics. Assists with executing and optimizing SOP for customer service within CATL’s Aftermarket and After-Sales Business Department (AMD) team. Monitors claims and orders start to finish. - Liaison between CATL’s customers and CATL colleagues in supply chain, project management, accounting, field service, engineering, quality assurance, solution center, service agreements, and service agent/service station management. - Highlights include working with several top 10 global automotive OEMs (by revenue), owners and operators of top 10 U.S. BESS facilities (by MWh capacity), working with suppliers of critical thermal management parts, and improving service agent and service station capabilities and efficiencies. - Role requires attention to detail, time management, and respect for accountability. Also required is technical proficiency of electrical engineering terminology and familiarity with functions of Lithium-ion battery components such as battery modules, BMS, PCS/inverter(s), thermal management systems, electrical systems, and structural systems for ESS (storage) and EV (power) applications. - Communicates externally with field service technicians, service team leads, associate business analysts, senior engineers, global supply chain managers, supply engineers, mechanical design engineers, lifecycle supervisors, agreement managers, production leads, lab managers, ROI project managers, and reliability project managers. - Reported directly to two managers: CATL’s Regional Service Manager - NA AMD and CATL’s Regional General Manager - NA AMD.

San Francisco, California, Us

• Strong understanding of solar inverter options• Expert in battery backup design (kW surge output, kW continuous power output, kWh capacity, # of hours with backup power, AC vs DC coupling, supported and not supported loads)•44.4% more executed EPCs than any other Solar Advisor in 2022, and as the sole remote Solar Advisor• 3.8% shy of being top revenue generator among all Solar Advisors in 2022 • Trained and manage two Solar Advisors and lead weekly sales meetings. One of these Solar Advisors has matched my closing pace and revenue pace • Confident in complicated projects (Group HOA, foam/membrane roofs, 3+ story homes, reverse tilt, stadium style racking, flat roofs, heavy snow loads e.g. Lake Tahoe, CA)

South Burlington, Vermont, Us

• Was the most senior Solar Advisor at the 2nd largest residential solar company in Vermont. I was trained by the Owner/President/Partner. Company employee count more than doubled by the time I left• Traveled 3-4 days per week (sales presentations, needs analysis, cost-benefit, site surveys, roof and solar access measurements, financing)• Managed a sales pipeline with a CRM (exceeded sales targets). • Communicated installation plans both internally with the Project Manager for design and the Office Manager for permitting and externally with solar and storage customers• Prioritized new requests based on project timing and urgency on occasion during busy times of the year• Developed a strong understanding of a solar investment: cash flow neutral, ROI, income tax credits, depreciation, net-metering, and the ability to enjoy short-term and long-term savings if you finance solar with your home builder/new construction mortgage or a home equity loan which is truly unique for solar ownership• Reviewed architectural plans and sent engineering requests to the Project Manager and the Owner/President• Calculated projected energy usage (load calculations) for new homeowners and builders • Familiar with commercial permitting process including bureaucratic barriers of 15+ kW AC ground-mounts (approval from Agency of Natural Resources, watershed delineation, long permitting timeline, public notice to adjoining landowners)• Comprehensive review of contracts and change orders (drafted, sent, executed)• Helped train a new successful Solar Advisor • 66% close rate for the month of December 2020 and 26% of the companies 5-star reviews on Google by the time I left• Quoted off-grid solar projects using PV Watts from NREL• Quoted large battery backup systems for builders such as Birdseye (an award-winning architectural design and building company) and a distillery.• Passed: PVOL101: Solar Training – Solar Electric Design and Installation (Grid-direct) – Online

• Event planners and featured speakers for the North American Travel Journalists Association Conference which featured travel journalists and regional municipal tourism professionals from every single state and several countries. 90% local product from 10+ farms with many of the farmers in attendance, hors d'oeuvres and six courses, and five chefs from four different establishments all came together for one great night in Syracuse, NY.• Secured fiscal sponsorship from Visit Syracuse (Syracuse, NY)• City of Syracuse - Office of The Mayor approved the use of the city seal on our marketing materials• Booked, planned, promoted, and executed over 20 pop-up dinner events in 8 months in two states • Collaborated with reputable restaurants from Syracuse, NY to the Finger Lakes Region (NY) and Providence, RI• Generated media coverage via Visit Syracuse (NY, Sponsor), The Providence Journal (RI), Syracuse.com (NY), NYUpstate.com, The Post-Standard (NY), Syracuse New Times (NY), The Good Life CNY Magazine, and Rhode Island Monthly (Media Sponsor), The Daily Orange (NY)Guests have included staff from Bon Appetit Magazine, Saveur Magazine, Fine Cooking Magazine, and The Mayor’s Office (Providence, RI & Syracuse, NY)• Partner with local brands and local organic farms to introduce their products to a new audience including Grindstone Farm (NY), Freedom Rains Farm (NY), Headwater Food Hub (NY), Empire Brewing Company (NY), Ithaca Cold Crafted (NY), Food & Ferments (NY), Spotted Duck Creamery (NY), Syracuse Salt Company (NY), Wine Flour (NY), Flour City Pasta (NY), Catalpa Flower Farm (NY), Sunfresh Protiens (RI), Dave's Coffee Co (RI), RI Mushroom Co. (RI), Radical Roots Farm (MA), Narragansett Beer (RI), Our Grain (RI)• Organized and promoted two events for Grindstone Farm in Pulaski, NY that attracted 80 & 250 people respectively• Arrange for photography and media coverage including social media, working with influencers, press releases, and advertising

Acton, Ma, Us

• Customer service, sales, and inventory for an industry-leading domestic and imported hardwood lumber supplier• Quoted and earned sales from new and established customers (including eight figure accounts)Communicated with customers via phone, email, text, and in person• Provided ongoing field support to the relevant staff regarding leads, quotes, competition, operations, inventory, innovation• Went the extra mile to listen to customers and resolve issues• Learned valuable sales and communication skills from senior inside & outside sales representatives in the office and on the road• Improved inventory of a top selling product (pre-fabricated stair parts) by applying concepts learned from my Cost Engineering course at SUNY-ESF and using M.S. Excel

Syracuse, New York, Us

• In a course offered by Syracuse University and the Whitman School of Management called "Emerging Enterprises Consulting" I was able to work with a local and small business. I worked as a team with three fellow students to provide business consulting services to LoFo, a farm-to-table restaurant in Syracuse, NY• We used the CIE (Core, Internal, and External) model of business consulting to determine the unexpected needs of the business allowing us to look beyond the owner's original list of business needs (we still appreciated and considered her desired deliverables)• I spent an entire semester working with LoFo and the group prepared a 20,000 + word final report containing reasonable steps to accomplish desired outcomes• We presented our work to an audience consisting of college professors, our client, other entrepreneurs, and fellow classmates and student business consultants• My specific work included determining the ideal product for the clients first time participating as a vendor in the CNY Regional Farmers Market. Her craft and bottled kombucha was selected for several reasons and I put together an operation and marketing plan and M.S. Excel documents for her financials for this element of her business• I assisted the team with work pertaining to marketing for the entire restaurant, a human resources plan, and M.S. Excel sheets for profit, ingredient, and tip control.

Lowell, Ma, Us

• Re-hired for a second summer. A summer job following my Junior year of college• Trained to identify invasive species (aquatic plants and animals), where to find them on boats, how to prevent the spread of them, and why AIS (aquatic invasive species) prevention is valuable• My biggest challenge was to motivate boaters and fishermen to care about something they had little interest in or prior knowledge of. My knowledge, confidence, and enthusiasm proved to be the best tool to overcome this problem and I focused on the economic, environmental, cultural impacts of AIS. • Gained valuable experience starting and maintaining quality conversations with complete strangers which has served me well throughout my career in sales, consulting, and marketing.• Managed educational displays and taught children about best management practices, watersheds and nutrient loading in Lake Champlain, and AIS. • Data collection, data entry, and used equipment for water quality monitoring with the Vermont Department of Environmental Conservation.

Lowell, Ma, Us

1st summer season on the job

Bachelor Of Applied Science (B.A.Sc.), Environmental Science

Bachelor Of Science, Biology