Josh Roper Email & Phone Number

Tomball, Tx, Us

Tomball, Tx, Us

Tomball, Texas, Us

Tomball, Texas, Us

Houston, Tx, Us

• Perform all sourcing activities and contract negotiations for Gulf States Toyota• Maintain and build international supplier relationships in China, Tawain, Mexico• Oversite and responsibility for strategic vision of the department in alignment with company goals and directives• Source & procure $200M spend: Automotive accessories, Utilities, Production MRO, IT, Consulting, Facilities, Digital & Media Marketing, Construction, Logistics and Trucking• Sourcing responsibility for the Product Development Stage Gate Process• Conduct supplier on-site visits for key suppliers and conduct supplier business reviews• Management and ongoing development of two Sr. Sourcing & Procurment Specialists• Ongoing review/monitoring of indirect cost increase risk due to tariffs, labor climate, and raw materials volitility• Annual supply base review and sourcing calendar• Develop and exicute a strategic approach to contracting and supplier negotiations

Katy, Texas, Us

• Sourcing raw materials, and finished goods to support New Product Development in Katy, Texas• Identifying cost reduction opportunities by moving manufacturing from China to Latin America, and domestically• New product development in Latin America, the United States, and within Texas• Second Tier Sourcing in support of new manufacturing partners in the U.S, Mexico, El Salvador, Costa Rica, Colombia & others• Supplier Management through qualification, product development, tooling development & fabrication, product debugging, sample production & approvals, production start-up, full implementation, and hand-off to purchasing

Katy, Texas, Us

• Create and Implement New Product Development process• Establish and direct New Product Introduction Steering Committee• Implement ISO 9001 Global Documentation Management System• Create and maintain an organizational Documentation Approval Process• Establish product compliance guidelines and specifications

Katy, Texas, Us

• Oversee the purchase of raw and finished goods materials for domestic manufacturing• Manage domestic and international sourcing efforts for finished goods; negotiate pricing and contracts• Manage base purchasing group of 5 buyer/planners in Houston, as well as a sourcing office in Shanghai, China• Maintain productive and profitable relationships with international contractors and suppliers• Oversee supplier and contractor performance• Coordinate Marketing NPI/NPD development efforts with Asian development resourcesAccomplishments:-Defined and implemented a 3-year strategic sourcing and purchasing plan, reducing risk of excess inventory, as well as dual sourcing of key products-Initiated Standardization of packing dimensions across contractor base and reduced landed costs of imported finished goods

Katy, Texas, Us

• Manage Customer Service, Systems & Controls, and Vendor Compliance teams• Define and manage a customer ordering policy and process in order to efficiently support major retail partners, as well as small to medium-sized businesses and distributors• Developed and maintained fulfillment metrics• Implemented automated EDI order verification• Defined a process to manage Vendor Compliance finesAccomplishments:Increased customer OTD from 60% to 90%+Reduced annual Vendor Compliance fines by 95%Reduced inbound call volume by 40%Managed successful implementation of the Oracle Global Order Promise module

Us

• Manage and provide operational support for 13 field sales representatives• Identify and provide solutions to customer operational challenges• Maximize sales efforts by decreasing sales rep/customer interaction regarding operational issues• Ensure that all departmental efforts are aligned with corporate goals and initiatives• Balance corporate interests with best in class service to the customerAccomplishments:-Selected by Regional Vice President to participate in operations management pilot program -Increased team sales activity by 56% and decreased non-sales activity by 35% during first six months-12 of thirteen team sales reps qualified for national company honors for 2004-Team District Sales Manager finished 4th in the country for total 2004 sales honors

Boise, Idaho, Us

• Manage a team of 15 associates with billing, proof of delivery, administrative, and sales support responsibilities• Monitor efficiency of department to determine needs for process improvements• Research and resolve escalated and/or complex account challenges• Management of regional contract carrier relationships (Central and South Texas, Louisiana, and Mississippi)• Provide exceptional customer service and accountability for all operational functions• Manage central service allocation expenses to acceptable levelsAccomplishments:-Nominated by location, and selected for Company Excellence Award – 2003-Selected to serve as Total Quality Steering Committee Facilitator for Houston location-Selected to serve as Facilitation Skills Trainer for Houston Management team-Location liaison for four regional call centers-Transitioned 38 “special needs” accounts to regional customer service centers within first six months-While increasing efficiencies, was able to reduce CS Department resources from 25 CSRs to 5-Gartner CRM Excellence Award

Houston, Texas, Us

• Management of a team of three account administrators, and a research team in Lindon, Utah• Management of fulfillment issues, escalation, and resolution for 60% of Compaq Configure To Order business• Research, development, and implementation of Direct-to-customer sales process, including SAP migration, third party options, and new automated reconciliation process associated with individual customer sales • Identification and resolution of fulfillment issues associated with SAP, Horizon, EDI services, Compaq WEB, MAN-MAN, VISTA and Configure-To-Order import and acknowledgment process• Coordination of logistics issues in relation to all direct customer orders including substitutions, lead times, product supply, miss-shipments, customs and expediting

Houston, Texas, Us

• Daily interaction with retail partners for the resolution of store level and corporate level process issues• Management and escalation of order flow issues, due to system failures, across order management, scheduling, and manufacturing software platforms listed below• Identification and escalation of internal process issues in cooperation with Compaq, and Retail Partner’s marketing, manufacturing, and accounting departments• Systems testing and preparation in association with the roll-out of the new product(s), and new retail partners• Daily sales support of Customer-Direct Retail CPU sales, including ongoing sales communication, reporting, account issue resolution, order fulfillment/management, process evaluation and development

Irving, Texas, Us

• Coordination of all business plan documentation, in accordance with Russian, Federal and local, interpretations of Russian TEOC guidelines for the Caspian Pipeline Project• Responsible for receipt, tracking, and accurate placement of internal and external engineering documents, narratives, and drawings• Created and maintained database for the construction of a Russian TEOC design basis proposal• Development and management of a 70-member approval cycle for revision of design basis documents• Coordination and quality control for the translation of more than 15,000 design basis documents into the Russian language• Problem resolution for timetable and deadline conflicts between multiple clients and Russian government representatives• Coordinated the expediting of Russian and Kasak Visas