- Manage 7 Customer Success Managers and 8 Customer Service Representatives.- Designed new executive reporting dashboards, which resulted in new factors for growth/success- Implemented new Customer Success initiatives to decrease churn rate and improve customer satisfaction and retention.-Establish performance goals foreach department and provide feedback on methods for reaching those milestones.

- Analyzed client requests with a sense of urgency and explored possible solutions or escalated request to appropriate department, following-through until resolution.- Consulted clients on how to leverage platform to increase efficiency and maximize revenue.- Created, launched, and managed customer support and talent development program.- Led enterprise customers through business or technology transformations with large account and project management experience.-Led clients through the onboarding journey, while monitoring and analyzing onboarding metrics to continuously improve the program.