Josh Grace Email and Phone Number

Teach courses for student success and religion

Lead students through the application and registration processes. Convert students in various stages of the enrollment process to move them to graduation. Aid students in planning a career-focused academic pathway.● Standard-exceeding student meeting numbers while also exceeding the standard for student satisfaction

Consult using best practices in higher education as related to internal processes, institutional reporting, FERPA, Clery reports, and other federal, state, and regional guidelines with a variety of institution types. Train clients on use of software in the areas of Registration, Academic Advising, and Student Life. Assist in conversion and validation of data from older Student Information Systems software to new system. Manage client deadlines related to system learning and data… Show more Consult using best practices in higher education as related to internal processes, institutional reporting, FERPA, Clery reports, and other federal, state, and regional guidelines with a variety of institution types. Train clients on use of software in the areas of Registration, Academic Advising, and Student Life. Assist in conversion and validation of data from older Student Information Systems software to new system. Manage client deadlines related to system learning and data conversion.● Transitioned 100% in-person consulting into 100% remote consulting● Consult with public, private, and for-profit colleges and universities globally Show less

Higher education client satisfaction and success by communicating current and future product capabilities via in-person meetings, phone, or email. Served as a conduit of engagement between Jenzabar and college and university clients. Maintain database of client relationships using Salesforce.● Attract client engagement using student-centered projects to bring awareness of current product capabilities that are either unimplemented or underutilized and add modules or services not yet… Show more Higher education client satisfaction and success by communicating current and future product capabilities via in-person meetings, phone, or email. Served as a conduit of engagement between Jenzabar and college and university clients. Maintain database of client relationships using Salesforce.● Attract client engagement using student-centered projects to bring awareness of current product capabilities that are either unimplemented or underutilized and add modules or services not yet purchased● Led conversion rate of 61% of supervised clients from a legacy product to a new product while average adoption rate of the same product company-wide was 50% Show less

Increase attendance and spiritual formation through discipleship and small group initiatives. Manage and develop group leaders and developed programs to drastically improve retention.● Doubled the number of small groups and the number of volunteer leaders across the church

Lead and grow a small regional church and all associated community activities. Handle all services and events, plus finances and board of director duties.● Increased congregation size by 4x – many were patrons in the food pantry who then became volunteers and ultimately members● Increased food pantry from a week’s supply of groceries for 20-25 families to 180 families● Managed staff of 6

Manage and assess 9 staff, 30+ faculty advisors and 2 graduate assistants on key initiatives for 3,000 students taking traditional, evening, online, and extension site courses. Serve on Committees for Curriculum Development, Assessment, Retention, Business Intelligence, Staff Council Steering Projects, and other academic or administrative committees. Promoted 3X in 4 years for superior performance. ● Improve student retention by 5% by initiating a proactive academic intervention program… Show more Manage and assess 9 staff, 30+ faculty advisors and 2 graduate assistants on key initiatives for 3,000 students taking traditional, evening, online, and extension site courses. Serve on Committees for Curriculum Development, Assessment, Retention, Business Intelligence, Staff Council Steering Projects, and other academic or administrative committees. Promoted 3X in 4 years for superior performance. ● Improve student retention by 5% by initiating a proactive academic intervention program and providing at risk students with extra tutoring, leave of absence options and other campus activities ● Rebuilt electronic advising system to properly to track student progress through their degree program● Reduce the system error rate from 40+% to under 5% by systematically resolving key program issues● Developed 2 internal staff for future senior-level promotions to Executive Director positions● Drove department change by replacing fear-based approach with rewards for innovation● Transition Academic Intervention and Cheating Plagiarism from punitive process to rehabilitative Show less

Manage all day-to-day operations and data reporting for the Office of the Registrar. Also assisted academic departments in course scheduling. Provided student enrollment reports and forecasts to senior leadership leveraging Microsoft Excel, Access, and other third-party apps from a SQL database regarding trends for the population of nearly 3,000 students. Forecasted enrollment trends including retention, graduation, and general enrollment of the student population.● Overhauled student… Show more Manage all day-to-day operations and data reporting for the Office of the Registrar. Also assisted academic departments in course scheduling. Provided student enrollment reports and forecasts to senior leadership leveraging Microsoft Excel, Access, and other third-party apps from a SQL database regarding trends for the population of nearly 3,000 students. Forecasted enrollment trends including retention, graduation, and general enrollment of the student population.● Overhauled student registration system to substantially reduce the number of errors in the registration process● Systematically covered every step in the registration sequence, thereby surfacing multiple errors in the programing of prerequisites and corequisites – resolved all issues● Significantly improved the student enrollment experience and reduced email complaints by nearly 40%● Streamlined a student enrollment report for the leadership at SEU from 1-2 days to 30 minutes Show less

Connect with and enroll as many as 100 students daily via phone, email, or in person during 1-on-1 and group sessions. ● Revise department KPIs to include number of calls, emails, visit events, applications, and enrollments to ensure proper follow up for each student in the process● Program all KPI calculations into Excel so that colleagues and administrators had immediate access● Consistently surpassed colleagues in recruiting and admissions counseling by 100-150% annually

Leading and grow a small regional church and all associated community activities. Handled all services and events, plus finances and board of director duties. • Grew congregation from 15 to 50 attendees on a regular basis – many were patrons in the food pantry who then became volunteers and ultimately members• Increased food pantry from a week’s supply of groceries for 20-25 families to 180 families after providing church members a SWOT analysis to highlight key strengths and… Show more Leading and grow a small regional church and all associated community activities. Handled all services and events, plus finances and board of director duties. • Grew congregation from 15 to 50 attendees on a regular basis – many were patrons in the food pantry who then became volunteers and ultimately members• Increased food pantry from a week’s supply of groceries for 20-25 families to 180 families after providing church members a SWOT analysis to highlight key strengths and opportunities Show less