Joshua Mcgee Email & Phone Number

Tennessee, United States

Serve as a Subject Matter Expert (SME) in IT, focusing on server administration. Provide maintenance and support for local business technology needs. Introduce system and configuration backup, including off-site backups and emergency restoration. Update and migrate customer management and accounting systems. Containerize services to provide portability and reproducibility. Enable monitoring and notification for critical business services. Upgrade, migrate and repair local business networks and internal services. Provide local and remote helpdesk support for both residential and small business customers.My successes:Converted Linux Containers based services to Docker to allow them to run on non-Linux systems.Introduced cloud services to modernize and simplify the technical requirements of non-technical staff.

Greater Salt Lake City Area

Operate as a technical expert delivering Tier III support across the Ubiquiti enterprise ensuring end-user satisfaction. Notify users of upcoming patches and changes. Provide resolution to escalated Tier II requests including article/documentation upgrades and clarification. Document and catalogue feature requests and bug reports to enable prioritization of programming and project management tasks. Deploy debugging and community engagement efforts. Cultivate key relationships to drive program success. Oversee point-to-point and network planning. Render recommendations for hardware and software procurement.My achievements:Delivered 2.5K community posts and response to requests for resolution within one year.Effectively resolved 300+ Zendesk tickets.Established and maintained ~100 help desk articles for customers.

Tennessee, United States

Served as a Subject Matter Expert (SME) in IT, network engineering and VoIP administration. Analyzed deployment plans to identify requirements and necessary resources with emphasis on cost and efficiency. Oversaw the architecture of VoIP solutions utilizing Avaya, FreePBX, and Asterisk. Administered and upgraded legacy client systems. Developed automation scripts. Conducted troubleshooting techniques across wired/wireless networks to identify and remediate issues.My contributions:Consistently maintained minimal downtime while executing client upgrades.Championed the design of a medium-business VoIP solution securing a significant contract with a local organization.

Tennessee, United States

I was selected to provide strategic system engineering encompassing planning, deployment, and administration of enterprise systems and networks. Oversaw the installation of new networks leveraging the Ubiquiti Networks Unifi suite. Managed the planning and implementation of new tower base stations. Drove network infrastructure maintenance and upgrade initiatives focused on enhanced user experiences. Led the deployment of VoIP services across diverse client portfolios.My outcomes:Eliminated 30% of support calls and truck rolls associated with 2.4GHz interference issue across 70+ towers.Successfully deployed 10 networks and VoIP systems.