● Gained proficiency in creating and managing automation within Okta, including automatic task association at user creation/offboarding, enhancing operational efficiency● Created automated tasks and integrations within other software such as Zoom, Slack● Spearheaded the selection, testing, and deployment of key software solutions, aligning with budget requirements and business goals. Demonstrated acumen in integrating new software into Single Sign-On (SSO) systems● Instrumental in the creation and documentation of IT policies and Standard Operating Procedures (SOPs), ensuring streamlined operations and compliance.● Managed client’s website, ensuring timely updates and the integration of new employee profiles and important announcements● Developed comprehensive onboarding materials, including customized “welcome videos” and first-day slide decks, to facilitate seamless employee integration● Excelled in managing multiple concurrent IT-related projects, liaising with external vendors and construction teams to meet project deadlines effectively.

● Works closely with the client’s Board of Directors to discuss, plan, and implement technological needs as their business grows● Discover, test, suggest and deploy software that would benefit the client and stay within budget requirements/restraints● Responsible for implementing new software into SSO (if applicable) - Okta - Drafting proposals and presenting to Board of Directors and client leadership● Project manager for all IT related projects - Managed multiple concurrent projects - Worked with outside vendors and construction teams to reach project deadlines - Utilized software to manage delegation of tasks and projects● Creation and documentation of IT policies - Standard Operating Procedures (SOPs) - Creation of roadmaps ● Managed client’s website and updated as needed - Editing photos/videos - Add announcements or updates to the site as needed● Creating and managing automation within Okta - workflow automations/webhooks/etc● Creation of Onboarding materials - Customized “Welcome” videos for the client - Slide deck reviewing information important for a users first day and presenting to users● Also responsible for all Site Engineer tasks listed in previous role

● Responsible for all technology and planning at site - Wireless / Wired networks - Asset Management - Project Management/Implementation - Etc.● Certified to work in Grade D through Grade B clean rooms in Lab environment● Okta administrator - Maintain tasks - Implement new Single Sign On (SSO) applications - Provide permissions to applications - Employee management (Creation, termination of Employees)● G-Suite Admin - Proficient in Bettercloud Email management software● Office 365 Administrator● Monday.com Administrator● Skilled in Both Apple and Windows Environments● Creating and managing documentation process and centralized location for such knowledge base (Slab software)● Monitor cloud managed antivirus (ArticWolf, Sophos, Crowdstrike) and respond to threats or warnings● Documentation and asset management of all Laboratory devices and computers● Implemented unique solutions to “clean room” environments● Created new hire orientation process and managed training materials● Responsible for working with vendors on implementing solutions within the project’s timeline● Created training materials for all newly hired employees (including Board members)● Creating and managing documentation process and centralized location for such knowledge base (Slab software)Developed processes for Onboarding new employeesPlanned, purchased, and implemented technology build outs for 3 new locations

● Responsible for the troubleshooting and preventative maintenance on over 500 devices across 4 dealerships● Maintenance on file server and creation/maintenance of print servers● Monitor cloud managed antivirus (Sophos) and respond to threats or warnings● Managing WLAN networks and monitor the devices connected to them● Adding and managing users in Active Directory, including account creations/terminations, security group assignments and ensuring account is in correct organization unit (OU)● Office 365/Exchange Administrator● VOIP Administrator (ShoreTel/MiTel)● Managing Spam filters and whitelisting safe senders in Exchange Online● Work closely with outside vendors to finding new solutions that may better benefit the company ● Providing hardware support to Windows 7 and 10 based devices including desktop/laptops, tablets, and mobile devices● Providing end user support for Microsoft Office 2016/365 (Office 365 Administrator)● Hardware and software support for Lexmark and RICOH printers● Providing support for Creston systems● Providing support for handheld credit card machines● Creating and managing documentation process and centralized location for such knowledge base.● Providing software support on such automotive programs as ODIS, Reynolds & Reynolds, CRM● Planned and deployed 4 large IT projects

● Was promoted from Technical Engineer I August 2015● Developing, documenting, and implementing new IT procedures in building● Responsible for the troubleshooting, development, and deployment of all mobile devices in building (Onsite Mobile Expert)● Schedule maintenance windows with offsite corporate office● Point of contact for all outages in building● Work closely with offsite corporate office on the planning, upgrading, and installation of new hardware in local IDF’s and MDF● Develop training materials and use them to train new employees● Travel to other offices in area in order to train and implement procedures created● Panduit trained on creating Ethernet cables as well as wiring network drops● Responsible for performing all Technical Engineer I duties as well

● Responsible for hardware diagnostics and repairs on 300+ computers in building● Adding and managing users in Active Directory● Managing Exchange accounts and distribution lists● Troubleshooting WAN/LAN issues on site● Using a triage ticketing system to receive trouble tickets or to assign those to different departments● Communicating with offsite corporate office and departments to carry out projects● Managing workload based on severity and priority of trouble tickets● Providing hardware support on Zebra printers and barcode scanners in warehouse setting● Responsible for setting up 2 Factor Authentication/Token VPN for end users● Using Windows Deployment Server to image all new machines in building● Providing end user support for Microsoft Office 2013/365● Supported an Asterisk based VoIP phone system with SIP client● Providing support to Windows 7 and OSX 10.x machines● Working with offsite vendors to ensure current equipment is functioning correctly● Responsible for asset tracking on all devices in building● Provides communication and support on outages and outage windows at site

● Repaired relationships with Microsoft Customers by delivering a complete solution when it came to support and repair for Microsoft technologies and services. ● Hardware diagnostics and repairs on Windows based devices; personal computers, workstations, and home servers.● Software diagnostics and operating system support for: Office 2007, Office 2010, Office 2013, Office 365, MS DOS, Windows XP, Windows Vista, Windows 7, and Windows 8.● Apple Macintosh support: WAN/LAN, Bootcamp installations; Windows XP, Windows 7, Windows 8, Office for Mac 2008, Office for Mac 2011. ● Supporting small business/home servers running Windows Server 2008, 2012 and Windows Home Server 2011.● Worked with imaging and various imaging software, virtual machines; configuration and support, cloud based services, Exchange migration, Office 365 migration.● Trainer of Microsoft Office 2007, 2010, 2013, Office 365● Collaborated with corporate and field team members in the development of the necessary tools and programs that will lead to long-term relationships with customers

● Responsible for providing top customer services in order to create brand promoters ● Organized and provided training for corporate employees of Verizon, Kroger, and P&G in Microsoft products● Trained store on mobile activation and troubleshooting● Led workshops on Microsoft Office, Windows Phone, Skype, and Onedrive● Was promoted in April 2013● Opened store in 2012

● Provide an elevated customer experience to generate loyal clientele while maintaining high sales goals. ● Resolve technical problems with customer devices including tablets and notebooks● Set up POP3, IMAP, and Exchange accounts to mobile devices and ensure they stay in sync● Consistently within the top 5% in sales within market● Had lowest individual repair time in store