- Temporary assignment managing increased employee scheduling workload, amid highly variable flight schedules and staff headcounts during COVID-19 - Partnered with 80+ stations to develop and implement employee shifts and schedules that maximize operational coverage while minimizing labor costs- Generated ~$1.4M in monthly labor savings through perfected employee scheduling and increased bandwidth for station leaders

- Supported a team of 300+ employees to execute top-tier airport performance, drive continuous improvement, and promote a safe and positive employee culture in a growing focus city- Implemented a hub bag transfer process delivering a 12% BTC improvement and 35% MBR reduction- Developed a PowerApp to assist gate and tower agents in managing COVID-19 passenger caps- Mentored/trained 16 high-performing agents to obtain full-time or merit positions at other stations- Oversaw high-profile NHL and NCAA charter operations through a 93% increase in charter volume YoY

− Led a wide range of high-visibility airport projects to drive operational impact, while navigating scope change, cross-divisional priorities, shifting deadlines, resource constraints, and operational risk− Designed, tested, and implemented a standardized cabin cleaning process and vendor oversight program to improve cleaning consistency, quality, and minimize impact to the aircraft turn process− Introduced a carry-on baggage estimate tool to assist above wing agents in managing gate-checked bags, delivering a 8pt increase in boarding satisfaction NPS− Implemented a denied boarding gift card programs for oversell volunteers; reduced denied boarding payout by ~$20M annually

− Executed safe, efficient, and reliable ground handling functions to maintain operational integrity− Qualified Aircraft Load Agent (ALA), leading a team of agents to prepare a flight

− Prepared the airline’s flight schedule to maximize network revenue potential, while accounting for operational constraints, crew efficiency, maintenance, and competitive position− Scheduled Salt Lake City and Cincinnati hubs− Acted as scheduling liaison between Delta and a large regional airline partner

-Managed on-field audio systems (coaches headsets, ref mic, sideline speakers)-Mixed audio for live events and interfaced with production partners (PA announcer, video, TV)-Provided troubleshooting and support to ensure smooth gameday functions-Assisted marketing with in-game promotions

-Worked with faculty on FAA-sponsored research initiatives (PEGASAS) aimed at general aviation safety-Collected and analyze flight data from the OSU training fleet-Developed software tools for pilots to review flights and gain visibility into their performance