As a leader in Products & Service Operations Technology, I am focused on developing, maintaining and continuously strengthening the core components of our technology platform, including advisor, clearing operations, and service center capabilities. Building a team who values the voice of the customer has allowed us find ways technology can help increase efficiency and create growth opportunities. I believe it's vital to have a good understanding of business strategies and goals which allows us to build innovative technology solutions centralized around an exceptional customer experience, whether it be for advisors, clients, or customer service associates. My team is responsible for technology supporting electronic documents and signatures, advisor/client screen sharing, money movement, trading, asset custody, automation/robotics, document management, vendor management, voice infrastructure, and more. Additionally, having the foundation of an excellent, experienced team is key. engagement, leadership, and development is very important to me and allows us to be successful in everything we do. My prior experience includes delivery and Architectual roles with American Express and consulting work with Accenture working on advisor money movement and workflow systems.