Josh Shanks is a RESIDENTIAL RETENTION SUPERVISOR at Spectrum.
-
Residential Retention SupervisorSpectrum Oct 2019 - Jul 2020Grand Rapids, Michigan, United StatesManage Retention Agents to preserve existing customers and upsell additional Spectrum products. Coach, monitor and develop staff to assist company in becoming the leading service provider in the United States.• Consistently meeting or exceeding monthly retention goals by providing constructive coaching to reports.• Monitoring agent phone calls to provide data-centric feedback to upper management regarding actionable items.• Expert in order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, etc.• Successfully deescalating difficult customer calls that require issue resolution -
Collections Unit Supervisor (Auto)Fifth Third Bank Jul 2014 - Sep 2019Grand Rapids, Michigan, United StatesFirst level of management in the automobile collections department. Managed 10-15 direct reports in day to day work processes. Promoted outstanding customer service, facilitated workflow, monitored productivity, and ensured that staff remained in compliance with bank policies and procedures. Achieved tangible results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Continually worked to detect ways to improve the performance of the department with work efficiencies through process improvement techniques.• Provided employees with timely, candid, and constructive feedback; developing all employees to their fullest potential and providing them with challenging opportunities to enhance career growth• Utilized advanced Microsoft Excel skills to improve daily Bancorp operations by creating the Note Assistant Tool – which is still currently used• Performed personnel tasks for staff such as exception time reporting, monthly performance reviews, corrective counseling, and training• Assessed productivity conditions and implemented new strategies to ensure service level agreements would be met.• Successfully deescalating difficult customer calls that require issue resolution. -
Store ManagerTitan Communications (Sprint Indirect Dealer) Mar 2012 - Jun 2013Grand Rapids, Michigan, United States
-
Assistant Store ManagerSprint Ipcs Wireless Aug 2006 - Feb 2012Grand Rapids, Michigan, United States
-
Sales AssociateAbc Warehouse Jun 2004 - Aug 2006Mt. Pleasant, Mi
Josh Shanks Education Details
-
Journalism
Frequently Asked Questions about Josh Shanks
What is Josh Shanks's role at the current company?
Josh Shanks's current role is RESIDENTIAL RETENTION SUPERVISOR at Spectrum.
What schools did Josh Shanks attend?
Josh Shanks attended Central Michigan University.
Not the Josh Shanks you were looking for?
-
-
6gmail.com, hotmail.com, wolverinefp.com, wolverinefp.com, wolverinefp.com, wolverinefp.com
4 +181039XXXXX
-
2ymail.com, woolpert.com
-
Josh Shanks
Greenwich, Ct2watchonista.com, mac.com1 +176545XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial