Josh Simar Email & Phone Number

Irvine, California, United States

Irvine, California, United States

Irvine, CA

• Supported the technological platforms that are responsible for 60% of the gross revenue for entire company.
• Assisted in adding reporting utilizing technologies including MS PowerBI, Qlikview and MS SQL Server Reporting Services.
• Worked to expand service offerings of the application development team to support additional technical areas such as: MS Azure, MS Power BI, MS Cognitive Services and MS CRM Customization, resulting in several new.
• Was a major contributor in getting Advantage Solutions their first SOC2 compliance in preparation for pending IPO.
• Due to the proven track record with my departments existing data infrastructure, was consulted to support other development teams on their data structures which included both sales and marketing divisions and was.
• Led upgrades to MS SQL Server environment involving key technical and business contacts in timing and knowledge transfer, eventually performing the company’s first in-place upgrade due to development team requirements.

• Responsible for administration of company CRM system for 40% of the gross revenue for the entire company.
• Wrote company best-practices for administrating CRM software and assigning duties to various departments and roles within support and business teams including troubleshooting and escalation.
• Co-wrote and maintained helpdesk wiki for common issues encountered by sales associates to be used by helpdesk for support of multiple software applications and multiple different device types.
• Provided conduit between helpdesk and CRM provider for high-level support technical cases.
• Enhanced company’s control and maintenance of CRM data structures surrounding data structures.
• Implemented major platform change from asynchronous pre-prepared dataset transfer on Industry Windows Mobile devices to synchronous data transfer on consumer devices.

• Responsible for documenting major CRM application change project that spanned over 2 years and affected over 6,000 sales associates.
• On-board training new helpdesk associates on technical and interpersonal aspects of high-volume internal call center responsible for keeping field sales representatives working with handheld sales support devices.
• Implemented policies on when to replace devices for maximum efficiency and towards the goal of the least amount of downtime.
• Maintained inventory of devices for sales associates and executed testing procedures and manufacturer return procedures.
• Responsible for roll-outs of between 150-1000 devices on rotating schedules to introduce new hardware and software technologies to the field.

As, Information Technology

Education record