Josh Souza Email & Phone Number

Salesforce Admin - supporting team members, fixing bugs, and working on features.IT - Network, firewall, security, backup, servers, refresh, break-fix, disaster recovery planning

Kansas City Metropolitan Area

Solo Project | Family Recipe SiteDeveloped a web application to easily share recipes with family and friendsThe application is designed for simplicity and ease of use on both mobile and desktopThe application uses an API to AWS S3 to enable users to upload a picture of their recipeRecipes are stored in a PostgreSQL databaseTechnologies used: React, Redux, Redux-Saga, JavaScript, Express, Node.js, PostgreSQL, AWS S3, Material UIGroup Project | Kairos Do More… Show more Solo Project | Family Recipe SiteDeveloped a web application to easily share recipes with family and friendsThe application is designed for simplicity and ease of use on both mobile and desktopThe application uses an API to AWS S3 to enable users to upload a picture of their recipeRecipes are stored in a PostgreSQL databaseTechnologies used: React, Redux, Redux-Saga, JavaScript, Express, Node.js, PostgreSQL, AWS S3, Material UIGroup Project | Kairos Do More Good Project for Leslie Scott at Do More GoodCreate an application for Organizers at non-profit organizations to find volunteersAs part of a four-person team working in a two-week sprintDesigned the database and updated it as needed with changes to the data structureProvided data routes as the needs arise or are requestedProvide database support to the team while creating CRUD routesTechnologies used: React, Redux, Redux-Saga, JavaScript, Express, Node.js, PostgreSQL, Material UI Show less

Austin, Texas, United States And Overland Park, Ks

• Active Directory: Create, Term and Administer user accounts and computers on multiple domains• Provide Tier 2 and Tier 3 support for up to 600 team members locally including VIP’s• Support Multiple Business Units• Support remote users and users that travel regularly• Manage and Track assets physically and in ServiceNow• Deploy new users and collect equipment from separated users• Manage and Setup mobile devices• Work with Vendors for warranty support• Assist… Show more • Active Directory: Create, Term and Administer user accounts and computers on multiple domains• Provide Tier 2 and Tier 3 support for up to 600 team members locally including VIP’s• Support Multiple Business Units• Support remote users and users that travel regularly• Manage and Track assets physically and in ServiceNow• Deploy new users and collect equipment from separated users• Manage and Setup mobile devices• Work with Vendors for warranty support• Assist with migration from one domain exchange environment to an Office 365 environment• Image and Refresh desktops, laptops, and Apple computers• Create images using WDS, created PowerShell scripts for build process after switching to SCCM• Virus investigation and removal• Collaborate with other IT teams to resolve complex issues• Audio/Video support and work with vendors for building out new rooms and maintaining equipment• Resolve issues for team members when they’re upset• Slowly implemented corporate policy and procedures while building trust in the Business Unit• Trained my replacement at the Austin location and provided support to ensure his continued success Show less

Overland Park, Kansas, United States

• Active Directory: Admin user accounts, computers and GPO• Exchange: Create, Term and Administer Mailboxes and Distribution groups• Provide Tier 2 support to 250 team members locally including VIP’s• Configure and Administer Cisco Telecommunication systems• Disaster Recovery configuration and testing• Manage Backups and replication using Syncovery and Veeam• Build and manage servers in VSphere• Deploy new users and collect equipment from terminated team members•… Show more • Active Directory: Admin user accounts, computers and GPO• Exchange: Create, Term and Administer Mailboxes and Distribution groups• Provide Tier 2 support to 250 team members locally including VIP’s• Configure and Administer Cisco Telecommunication systems• Disaster Recovery configuration and testing• Manage Backups and replication using Syncovery and Veeam• Build and manage servers in VSphere• Deploy new users and collect equipment from terminated team members• Manage and Setup mobile devices• Work with Vendors for warranty support and trouble tickets• Image and Refresh desktops and laptops• Nessus security audit and incident resolution• Manage ticket queue Show less

Overland Park, Kansas, United States

• Active Directory: Create, Term and Administer user accounts and computers• Exchange: Create, Term and Administer Mailboxes and Distribution groups• Provide Tier 2 and Tier 3 support to 600 users locally including VIP’s• Support Multiple Business Units• Support remote users and users that travel regularly• Manage and Track assets physically and in an Asset Database• Deploy new users and collect equipment from separated team members• Manage and Setup mobile… Show more • Active Directory: Create, Term and Administer user accounts and computers• Exchange: Create, Term and Administer Mailboxes and Distribution groups• Provide Tier 2 and Tier 3 support to 600 users locally including VIP’s• Support Multiple Business Units• Support remote users and users that travel regularly• Manage and Track assets physically and in an Asset Database• Deploy new users and collect equipment from separated team members• Manage and Setup mobile devices• Work with Vendors for warranty support• Assist with migration from one domain exchange environment to an Office 365 environment• Image and Refresh desktops and laptops• Virus investigation and removal• Collaborate with other IT teams to resolve complex issues Show less

Overland Park, Kansas

• Support over 150 users with software, hardware and passwords• Assist with managing the Mitel phone systems in a call center• Create new user accounts and setup extensions• Check Phone systems daily for outages and alarms• Refresh Computers and Inventory• PC, Fax, Printer and Copier troubleshooting and system setup• Create documentation for processes and procedures• Keep existing database of users/accounts/extensions/locations up to date• Manage and Audit Key… Show more • Support over 150 users with software, hardware and passwords• Assist with managing the Mitel phone systems in a call center• Create new user accounts and setup extensions• Check Phone systems daily for outages and alarms• Refresh Computers and Inventory• PC, Fax, Printer and Copier troubleshooting and system setup• Create documentation for processes and procedures• Keep existing database of users/accounts/extensions/locations up to date• Manage and Audit Key Card door system, activate/deactivate and add new users Show less

Lenexa Kansas

• Support 450 seat Call Center users with software, hardware and passwords• Update and manage Asset Inventory• Update and manage network Port Inventory• Refresh Computers• Assist with troubleshooting Lotus Notes DB Issues

Overland Park, Kansas

• Support over 150 users with software, hardware and passwords• Assist with managing the Mitel phone systems in a call center• Create new user accounts and setup extensions• Check Phone systems daily for outages and alarms• Refresh Computers and Inventory• PC, Fax, Printer and Copier troubleshooting and system setup• Create documentation for processes and procedures• Keep existing database of users/accounts/extensions/locations up to date• Manage Keri Key Card… Show more • Support over 150 users with software, hardware and passwords• Assist with managing the Mitel phone systems in a call center• Create new user accounts and setup extensions• Check Phone systems daily for outages and alarms• Refresh Computers and Inventory• PC, Fax, Printer and Copier troubleshooting and system setup• Create documentation for processes and procedures• Keep existing database of users/accounts/extensions/locations up to date• Manage Keri Key Card door system, activate/deactivate and add new users Show less

Kansas City, Kansas

• Support over 2000 users with software, hardware and passwords• Assist remote users with accessing hospital systems• Troubleshoot network outages back to the switches and UPS• Monitor Servers and networks for outages• Refresh Computers• PC, Fax, Printer and Copier move – single person to whole department• Run jobs on the mainframe• Manage backups and watch for tape errors

• Migrate newly acquired sites to existing Domain• Switch Networks to new T1 and Cisco Switches• Perform Outlook and Profile Migration• Verify all Software used at each site still functioned after Migration• Migrate file server data to Existing SEMGroup Servers

• Support users in both the local and remote offices for Tier 1 and Tier 2 support issues onsite, by phone, and remote client.• Support users in a Terminal Services environment via RDP utilizing terminal services remote administration and DameWare. • Perform data backup to Tape • Perform computer and user account maintenance via Active Directory• Other support and network duties as assigned

• Support users in small business environments and home networks.• Support users remotely with LogMeIn.• Perform data backup and recovery.• Consult, install and administer Security Suites• Design and build all aspects of new networks for Small Business - Peer to Peer Networks and small Servers.

• Perform PC Refresh on local and remote users with new Dells.• Support users after they received their new units via RDP utilizing terminal services remote administration and DameWare. • Other support and network duties as assigned