Engaging people leader with 20 years of call center experience both as a representative and as a supervisor. Drives results that create consultative and impactful customer experiences while maintaining efficiency and first call resolution. Seeks to solve the challenges to improve call center morale, customer experience, first contact resolution, call routing, escalations, and teamwork. Enjoys working on projects while being consultative to the business and drives strategic initiatives.- Adapts quickly to change and is able to quickly review complex technical issues and analyze data that impacts business goals.- Seeks out challenges our company faces in providing excellent customer service and investigates solutions.- Project Management: analyzes data and provides options to drive business goals.- Eager to research and investigate issues in order to find easy solutions.- Able to maintain consultative relationships with key stakeholders across the operation.

Sold property and casualty insurance policies on all available lines of business Foremost offers in an inbound and outbound call environment. I was given the opportunity to mentor and train new hires as they come into the position with behavioral coaching and on-the-job training.

Servicing property and casualty insurance policies on all available lines of business Foremost offers. Licensed P&C agent.