Josh Stapleton Email & Phone Number

Coordinated expansion of the company from a single centre to five centres in a four-year period, increasing total client numbers by over 250%.Managed transition from monthly rolling agreements to a year agreement whilst maintaining sales of above 75%.Transformed the sales process to allow 1 person to sell to 5 centres, doubling sales close percentage and creating several hours a day for team members to focus on tasks they are naturally proficient at.Spearheaded an entirely new revenue stream from supplements, significantly increasing annual revenue.Reporting to CEO and responsible for daily operations, setting priorities and directing projects, tasks and team.Hiring new staff and managing expansion from 4 to 10 people, ensuring continuous training and development.Fully accountable for team performance and satisfaction.Handling all client complaints diplomatically and ensuring an amicable resolution.Leading by example and embodying the core values and ethics of the company.

Delivering world-class client experience and maintaining a net promoter score of above 75%.Identifying problems with existing processes and designing innovative solutions to ensure the continued improvement of service.Possessing extensive knowledge of the latest and most effective training and nutrition methods and continually evolving to maintain position as a leader in our field.

Planning engaging and constructive swimming lessonsfor children aged 3-12.Building relationships with parents and children andadapting communication effectively between the two.

Bsc (Hons), Physics

Education record

A levels; Physics (B) Maths (B) Chemistry (B); GCSEa; 5 (A*) 5 (A)