Josh Sullivan Email and Phone Number

The Golf Mart has been serving California golfers since 1984 and is known for its unprecedented service, exclusive satisfaction guarantee, and custom club fitting. During my time with the organization, I was responsible for the following:- Promoted and maintained a store culture consistent with Worldwide Golf values, including the “sure, no problem” philosophy, which prioritizes the customer experience. - Maintained strong knowledge of all products and ensured that employees could educate customers on all floor products and Worldwide offerings online. - Controlled shrink and expenses while ensuring the sales floor was stocked / signed. - Ensured excellent execution of all visual merchandising programs. - Ensured compliance with all policies and procedures through regular store management meetings, store walk-throughs, and audits. - Monitored company communication tools & adjusted schedules as needed..- Served as brand ambassador in the local community and managed key external relationships and partnerships, including sales reps and influencers. - Managed customer feedback and leveraged it to recognize / coach employees and help them grow their career.

As an independent contractor during Covid, I had the opportunity to work when the world was “shut down”. It proved to be an excellent alternative to seasonal, temporary, and part-time work and given the pandemic and its effect on the economy, it was a perfect fit for my skill set within boundaries that fit my needs at the time. During my time with the organization, I was responsible for the following:- Managed my schedule such that it minimized delays and maximized efficiency.- Demonstrated professional conduct with clients to deliver outstanding customer service, especially during an unprecedented period in our nation’s history.- Interacted with customers on their terms to meet their needs and drive satisfaction.- Made sure orders were complete before delivery.- Resolved customer needs and adjusted orders when necessary.

This exclusive sports club has top-of-the-line equipment, a mix of fitness classes and personal training, as well as basketball and racquetball courts, and indoor cycling. During my time with the organization, I was responsible for the following:- Sold club memberships & ancillary services, and met / exceeded sales goals QoQ. - Found new business and clients through calling, texting, emailing, and attending local events. - Built rapport with current and prospective members to retain them and build a referral base. - Hosted events and workshops to generate leads. - Handled member issues professionally and provided exceptional customer service. - Managed and organized marketing efforts, onboarded new members, and participated in community outreach to promote the club.

This period of time included project work at Securus Payments, Diamond Resorts, and Low, Ball & Lynch. Transferring my skill set from seven years at O’Melveny & Myers, I worked across verticals, ramping up my expertise in account and client management. During my time with these organizations, I was responsible for the following:- Created sales force effectiveness.- Ran savings analyses for merchants.- Handled point of sale integration and education for small and medium sized businesses.- Provided leadership to team members to ensure successful team building, ongoing training, and employee satisfaction.- Managed the process creation and tracking of all projects in support of client needs.

Prestigious law firm located in the heart of San Francisco and known for its work in antitrust, appellate litigation, entertainment law, labor and employment, M&A, patent litigation, private equity, product liability, project finance, securities litigation, venture capital, and more. During my time with the organization, I was responsible for the following:- Planned, organized, and coordinated the records maintenance, storage, preservation, and disposition activities involved in the management of a wide variety of departmental records.- Performed technical records management oversight and developed systems, policies, and procedures to ensure effective purging, retention, and storage.- Managed the process creation and tracking of all ingoing and outgoing legal files.- Provided leadership to team members and served as liaison with senior staff.

During this period I was a Golf Pro and Sales Associate with the following organizations:- Monterey Country Club, Palm Desert- Desert Princess Country Club, Cathedral City, CA - Don Sherwood’s Golf & Tennis in San Francisco