● Developed in depth presentations using PowerPoint● Technical liaison for all questions regarding IT

● Improved and maintained network communication of server and client pc's● Implemented and organized CT imaging devices and server database● Designed and managed website content● Installed software and managed server connections

Project Manager on the Technical Enablement team specifically focused on Hardware & Networking

Delivery Operations Manager Pittsburgh: September 2016 - January 2017Delivery Operations Manager Pittsburgh / Morgantown: January 2017 - CurrentInterim General Manager / Market Owner Pittsburgh: March 2017 - Current-Complete P&L responsibility and tasked with establishing and quickly growing the OrderUp business and dominating the local market. - Responsible for managing all facets of the business – sales, marketing, operations, customer support, partner relations, and more.- Responsible for growing the number of daily orders for Pittsburgh. - Responsible for partnering with and on-boarding restaurants on the OrderUp platform.- Recruit, onboard and maintain drivers through data-driven projections and strategies - Follow the recruiting and onboarding process, utilize all tools available to successfully maintain a healthy driver pool and provide ideas and tactics to improve the process- Facilitate communication to drivers about customer service, driver support, delivery protocol, best practices, technical and app updates, etc.- Coach drivers on the best ways to be successful on our platform- Provide the opportunity for open communication from drivers to OrderUp and filter that information back to the Delivery HQ team- Improve local Delivery Operations through research and review of metrics and KPIs- Prepare the local market for success through proper preparation with restaurants, drivers and OrderUp systems- Work in coordination with OrderUp HQ to optimize delivery zones and delivery experience- Work in tandem with the market GM and CMM to grow the market share through new content, deals, user acquisition and community education- Engage in driver influence activities using a variety of mediums to communicate and provide consistent local presence- Act in an administrative function pertaining to daily operational needs including payroll, disputes, technical support, and scheduling

Part of the OrderUp team in Pittsburgh supporting and contributing to market growth and development along with daily operations and management.

● Consulted and repaired client’s personal computers ● Educated clients on operational systems and computer use ● Supported and monitored small business● Facilitated in capacity and scalability planning

● Analyzed current and historical data to improve server rotation ● Improved guest satisfaction and service quality

● Improved guest satisfaction and service quality

● Optimize driver schedule● Organized and improved delivery routes for better efficiency● Developed delivery boundaries

● Troubleshoot analysis of variety of technical issues within classrooms and afterschool activities● Managed distribution and installation on all audio and visual equipment