Partner
Dugan Wood Products, Inc.
Senior-level P&L, operational oversight, fiscal and strategic steering accountability for this custom wood products company with more than $700K a diverse, high-end client base across many industries in the region. Hands-on manager; direct all aspects of business operations, including sales, business development, account management, client relations, human resources, marketing, budgeting, regulatory compliance, wholesale vendor management and merchandising.Provide leadership and direction to staff recruit, interview, hire and train staff; regularly evaluate performance levels, identifying areas in need of improvement and implementing corrective measures when necessary.Serve as primary Point of Contact (POC) to clients; address and resolve all issues to ensure complete satisfaction; encourage repeat business opportunities and referral generation. Manage a full sales cycle, including lead generation, needs identification, quoting, presentation, close and post-sale follow-up.Generate profitable direct sales growth through retention and further penetration of current clients and the acquisition of new accounts.Conduct all marketing initiatives, including SEO, Google AdWords, direct mail, email blasts, trade show attendance, social media and other strategies to increase presence. Aggressively negotiate price points with wholesalers to secure cost-effective agreements.Collaborate closely with wholesalers to develop and launch marketing campaigns. Personally built this independent start-up company from the ground up. Significantly increased profitability by leveraging a comprehensive network of contractors to provide customers with access to additional services (i.e., remodeling).
