Network Engineer supporting all aspects of the network. This included routing and switching, wireless, 802.1x authentication via ISE, Cisco Spaces and ASA firewalls.

Network Engineer on the Campus team supporting the route and switch of the LAN and WAN. Primary wireless SME for the enterprise. Experience with Velocloud from both the design and operate sides.

Supported, designed and maintained the all network infrastructure from 13 locations in North America while maintaining 99% uptime for all systems across including LAN, WAN, wireless, security and voice platforms

Designed, implemented, and maintained global IT Networking processes and procedures. Maintained global IT LAN, WAN, and wireless network infrastructure for over 80 international business and manufacturing facilities. Served as member of cross-functional IT technical team to apply consistent standards to infrastructure.• Served as primary project manager overseeing upgrade of 20+ North American manufacturing facilities from legacy T1s to modern Ethernet services resulting in zero downtime for each plant while coordinating with multiple 3rd party vendors.• Served as principal wireless network technician for global data networks, covering 40 wireless LAN controllers and 1300 wireless access points.• Designed and implemented fully diverse routing schema between the O-I Global Headquarters and O-I data center, serving over 80% of O-I administrative staff.• Designed all network infrastructure and components for O-I Global Research and Development facility to utilize new network standards I designed and helped implement at all 100+ manufacturing sites.• Configured RADIUS on all 1000+ global network controllers, routers, and switches allowing user logins to be tracked and access to be managed.• Architected global MPLS failover configuration, ensuring over 99% uptime for four consecutive years.• Managed MPLS class of service design, integration and operational maintenance for company’s AT&T AVPN managed service across all 100+ O-I facilities.• Operated and maintained SolarWinds and WhatsUp Gold infrastructure, providing visibility to managed global network infrastructure to proactively monitor core devices to minimize downtime of critical resources.• Designed, managed and maintained global network infrastructure hardware and software standards which included all routers, switches, WLCs, access points and firmware versions access the entire company’s networking platform of 100+ sites.

Worked as member of global support operation, providing phone, instant message, and deskside support to O-I business. Provided computer imaging and user migration services, remote support, and weekend on-call support.• Consistently placed highest for call acceptance and first call resolution among 10 Service Desk employees and contractors.• Re-wrote Microsoft User State Migration Tools script and process, providing multi-platform support for all Windows XP and 7 migrations.• Packaged applications using Flexera AdminStudio and InstallShield for release using SCCM allowing company to save $5,000 per application that was packaged.• Migrated 15 sites from Windows XP to Windows 7 in the United States and Argentina.• Trained 20 new employees in IT Service Management and O-I support processes.

Served as member of global service desk providing phone and email support to all employees globally in a rotating, follow the sun support organization. • Ensured all IT incidents and service requests were resolved within defined service level agreements.• Provide first and second level remote and desktop support for 40 to 50 daily incoming calls and emails.• Served as junior network administrator, monitoring network utilization, and performing first level troubleshooting for all 1000+ switches and routers globally.• Managed all cellular device provisioning, troubleshooting, and ordering for all 500+ employees.