Josh Tibaldi Email & Phone Number

Greater Toronto Area, Canada

• Independently create, prioritize, and update technical documentation, including release notes, end-user help, user and admin guides, patch notes, installation and deployment guides, API guides and others.• Maintain customer-facing and internal documentation.• Create start-to-finish documentation for new products.• Work with various cross-functional teams to improve UI/UX design of upcoming features and run weekly sprint retrospectives.• Manage and centralize all operational documentation.

Toronto, Canada

• Write and update test cases to ensure proper functionality of added features by liaising with development and marketing teams.• Collaborate with and interview SMEs across departments.• Author and update user-facing installation, admin, and online help guides through version control using Microsoft Visual Studios.• Create a from scratch style guide using MadCap Flare to develop guidelines for the documentation team and future deliverables.

North York, Ontario, Canada

• Supervised a team of 16 camp counselors and staff, providing guidance, training, and support to foster a collaborative and positive camp environment.• Created and curated age-appropriate curricula and activity plans for 200+ 2-12 year old children that encouraged learning, creativity, and personal growth among campers.• Acted as the main liaison between parents and the camp, addressing concerns, providing regular updates, and organizing family engagement events.• Administered the camp’s budget, including resource allocation and expense management, ensuring cost-effective use of funds while maintaining high program quality.• Assessed program effectiveness through metrics and feedback, making data-driven decisions to enhance future camp sessions and activities.

Vaughan, Ontario, Canada

• Conducted engaging and effective tutoring sessions for groups of up to 4 students, ranging from grades 7-12, focusing on subjects including English, Math, and Science.• Leveraged advanced collaborative software tools to deliver virtual tutoring sessions, expanding the company’s reach and serving students across Canada.• Managed all aspects of business operations, including scheduling, billing, and customer service, ensuring smooth and efficient company functioning for a team of 12 tutors assisting 500+ students through in-person/online tutoring.• Provided in-depth instruction and support in a range of subjects, tailoring lessons to meet the varying difficulty levels and learning needs of students.• Created and curated high-quality educational materials and resources to support interactive and effective learning experiences for students.

Toronto, Ontario, Canada

• Lead a team of designers and prepare the design elements of two full-length novels by local Canadian authors: Poetic Justice by Arthur Haberman, The Human Variable by Chris Racknor. • Oversaw the end-to-end design process, from initial concept through final production, ensuring timely delivery and adherence to high-quality standards for multiple concurrent projects.• Managed the department’s budget, optimizing resource allocation and ensuring cost-effective solutions without compromising on design quality.• Collaborated with editorial, marketing, and production teams to align design objectives with overall publishing goals, optimizing workflows and enhancing cross-departmental synergy.• Acted as the primary point of contact for key clients and stakeholders, effectively communicating design concepts and incorporating feedback to meet client expectations and project goals.

Graduate Certificate, Technical Communications

At Seneca College, I gained valuable practical experience for a career in technical communications and authored a broad range.

Bachelor Of Arts - Ba (With Honors), English And Professional Writing

Activities and Societies: Golden Key Society Member, Dean's Circle of Scholars At York University, I pursued my passion for reading.