Training Manager, Customer Success
CurrentResponsible for developing and implementing effective training strategies and programs that enablecustomers to efficiently and effectively utilize organizational products and services. In addition to leadinga team of training specialists, the Training Manager collaborates with cross-functional teams to ensurecontinuous improvement in training initiatives, which leads to better outcomes for customers and theorganization as a whole.• Coordinate training for new hires for all physician facing teams (sales) and patient facing teams(logistics, patient access, customer service, remote onboarding, CRS). This will require collaboration withmanagers in charge of these departments. •• Develop training strategies and plans in collaboration with key stakeholders, aligning them with overallcustomer success and organizational goals. Involves assessing customer needs, market trends, andproduct development roadmaps.• Will be responsible to maintaining the department KPIs to ensure every department is provided withworld class service. • Coordinate training for existing team members of these same groups when thereare substantial changes to operations (i.e. SOP changes) that effects how they need to do their jobs.• Implement a process of continuous improvement for all aspects of training by gathering feedback,testing, iterating, etc. • Oversee the development of training materials, curricula, and resources, ensuringthey are comprehensive, up-to-date, and effectively address customer requirements.• Ensure all training specialists are kept up to speed on all company and processes changes that wouldimpact their day-to-day responsibilities.• Inject new, creative, cost-efficient tactics into our ecosystem to achieve your goals.• Collaborate with department heads and the quality team on a regular basis to determine trainingpriorities among all the customer-facing teams.• Develop and track key performance indicators (KPIs) to measure the effectiveness of training,
