Josh Vikis Email & Phone Number

Newcastle, NSW, AU

Sydney, New South Wales, Australia

All small business owners need trusted advisers who can help them manage the complexities of running their business. Until now, finding those advisers in the fields of accounting and bookkeeping has been hit and miss.Retinue changes this, supporting small business owners to make better business decisions, by helping them understand and manage their.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Remediator helps you claim refunds from your bank, insurer or financial adviser. No refund, no fee. Putting right the wrongs identified in the Hayne Commission.

Sydney, New South Wales, Australia

• Promoted to uplift and sustain performance during a major restructure, I led the strategy to drive stakeholder engagement during the digital transformation, reduce cost and increase channel growth to support overall.
• Delivered unmatched speed to market of advisory products in the industry, centralising all content production to increase pace of publishing and increase customer reach;
• Achieved a 60% increase in leads across all channels, maintaining performance across the channels and devising clear and rigorous KPIs to drive productivity;
• Successfully drove stakeholder engagement during the digital transformation, reinventing lead generation with UX iterations to drive improved management, visibility of leads and assignment of ownership within the.
• Instilled marketing fundamentals to uplift capability within the team whilst grooming managers into future leaders and top performers. Show less

Sydney, Australia

• Briefed with steering the sales division and uplift performance throughout a digital transformation, I led the department restructure and devised a stakeholder engagement plan to support the move to agile. In addition.
• Integral in delivering the transformation, gaining stakeholder engagement to improve workflow efficiency and delivering UX feedback to the Tech team to support digitised processes;
• Drove productivity 30% YOY, turning around performance with clear targets, restructuring the team, upskilling workforce and reengineering the recruitment process to address skills gaps;
• Led a cultural shift to transform the sales approach, providing visibility of sales performance via KPI monitoring in the CRM, reinventing the sales process and fostering new sales habits. Show less

Auckland

• Following the exponential growth of the New Zealand business, I was promoted to stabilise the business and introduce operational rigor to help control the scale. Owning strategic planning, I steered the transformation.
• Uplifted customer experience and stabilised the scaling business, reducing customer call backs from 40% - 5%, CX case turnaround time from 10 days to 2 and drove daily client onboarding by 65%;
• Delivered significant annual cost savings shifting to a more sustainable operating model with robust and agile processes, driving workflow efficiency and consistent target achievement;
• Improved employee engagement to >80% clarifying roles, targets and developing two-way communication with leadership. Show less

Australia

• Promoted during a high growth phase, I was briefed with improving workflow efficiency to enhance customer experience as the business scaled. Leading a team of 120, I led initiatives focused on driving service standards.
• Restructured workflow to uplift customer experience, cutting call wait times by 50% and reducing call abandonment from 10% - 1%;
• Streamlined operations and improved workflow… Show more Promoted during a high growth phase, I was briefed with improving workflow efficiency to enhance customer experience as the business scaled. Leading a team of.
• Streamlined operations and improved workflow efficiency through implementation of an AI work allocation tool, moving to more agile approach and reducing headcount FTE 6;
• Revived and accelerated delivery of the CRM transition project, moving to a Salesforce platform fully aligned with workflow needs to support visibility of performance and KPI progress. Show less

Sydney, Australia

Following previous success uplifting capability, I was promoted to lead a team of 12 industrial relations and HR advisers providing best practice guidance as an authority on the consulting subject matter. Coaching and mentoring the team to meet all service standards rapidly and reengineering workflow efficiency, I later assumed ownership of the first.

Sydney, Australia

Initially recruited to deliver business critical advice to SMB companies, I was shortly after mandated to uplift capability, leading the creation and deployment of an evergreen company-wide training suite. In addition, I steered the digital transformation to improve customer experience through the implementation of a phone triage system.

Sydney, Australia

Bachelor Of Business, Human Resources Management And Services / Industrial Relations

Strategic Leadership, Finance For Non-Finance Managers, Operational Planning, Project Management, Organizational Leadership