I worked as a Red Badge Engineer at a renowned U.S. network company, responsible for global projects serving the company's clients. My primary role involved overseeing project implementations in the Asia-Pacific, Middle East, and some countries in Europe and Africa. These projects include site creation, site migrations, network modifications, and equipment upgrades.In close collaboration with international PMs, gathered client requirements, drafted project implementation documents, and… Show more I worked as a Red Badge Engineer at a renowned U.S. network company, responsible for global projects serving the company's clients. My primary role involved overseeing project implementations in the Asia-Pacific, Middle East, and some countries in Europe and Africa. These projects include site creation, site migrations, network modifications, and equipment upgrades.In close collaboration with international PMs, gathered client requirements, drafted project implementation documents, and prepared the execution processes to ensure successful project implementation. During the later phases of projects, I coordinated with other team resources to conduct project assessments, ensuring that the final outcomes aligned with client expectations and achieving high levels of customer satisfaction.Throughout my tenure, I received some thanks letters from clients, contributing to the company's stellar reputation in the field of network technology. Show less

Administrate various network devices such as Cisco routers, switches, IP phones, AP devices, WLC, ISE, ASA, etc...Maintain the VPNs like IPSEC or BGP between campus and Azure.Manage the changes of the configurations on the network devices to meet the school requirements.Provide 7 *24 hours monitor and troubleshoot network issues.Internal network assets management. Arrange devices like laptops or desktops, IP phones for the new onboard and recollect them from departing… Show more Administrate various network devices such as Cisco routers, switches, IP phones, AP devices, WLC, ISE, ASA, etc...Maintain the VPNs like IPSEC or BGP between campus and Azure.Manage the changes of the configurations on the network devices to meet the school requirements.Provide 7 *24 hours monitor and troubleshoot network issues.Internal network assets management. Arrange devices like laptops or desktops, IP phones for the new onboard and recollect them from departing staff.Liaise with third party support and external suppliers to maintain ongoing hardware supportProvide L2 technical support to helpdesk engineers. and lead them to achieve school goals.Use Python Scripts to build an internal automation system to reduce engineer workload and manual mistakes.Build monitor systems like Zabbix and log analysis systems to improve engineers' efficiency.Finish the jobs arranged by the line manager. Show less

Provide IT support to the internal staff.dispatch engineers to the company's customers located in North China & East China to sort out their issues like computers hardware & software, printer, and network devices, etc...provide level 2 support for the onsite engineers, play a coordinator between onsite engineers and customers' IT team.Internal IT devices management. Arrange devices for New onboard and recollect them from leavers.Maintain the internal network device.Corporate… Show more Provide IT support to the internal staff.dispatch engineers to the company's customers located in North China & East China to sort out their issues like computers hardware & software, printer, and network devices, etc...provide level 2 support for the onsite engineers, play a coordinator between onsite engineers and customers' IT team.Internal IT devices management. Arrange devices for New onboard and recollect them from leavers.Maintain the internal network device.Corporate with abroad teams for the projects rolls out in China.Maintain a good relationship with the vendors and customers to meet the SLA. Show less

Work as a 3rd party staff for The Britishschool of Beijing Shunyi. Provide IT support for all users in the school, such as helping users in using OS, MS, and any other software, also provide support for the activities held in school.Assets management: dispatch and re-collect IT devices, record and set up new devices, at least twice assets check per year.Server management: manage the WDS server, also some actions on the AD server.

Work for Syngenta China company as 3rd party staff.Support all the users in north China, troubleshoot any issue they met, manage the IT assets such as laptops and desktops. Support the other engineers in this team . Follow up and carry out the projects from the leader and foreign team.Conference with foreign teams on the progress of the project via mail, call, and Lync.Master the WIFI replacing plan , coordinate with the vendor , test the new devices and guide the remote… Show more Work for Syngenta China company as 3rd party staff.Support all the users in north China, troubleshoot any issue they met, manage the IT assets such as laptops and desktops. Support the other engineers in this team . Follow up and carry out the projects from the leader and foreign team.Conference with foreign teams on the progress of the project via mail, call, and Lync.Master the WIFI replacing plan , coordinate with the vendor , test the new devices and guide the remote officer on how to deploy them.Finish other jobs arranged by the leader or foreign teams. Show less