Josh Washburne Email & Phone Number

Harrisburg, Pennsylvania Area

Performing systems administration for approximately 17,000 machines using automation through SCCM and scripting. Troubleshooting critical issues that are escalated from a third-party help desk as well as most internal staff. Wrote VBS & Powershell scripts to simplify setup processes on newer machines. Co-maintaining McAfee EPO compliance for the entire agency. Document troubleshooting guides for sharing amongst staff.

Installed and uninstalled Dell PC systems for various state government agencies. Worked with state agency staff for personnel data migration, software and driver installation, image creation and deployment, and inventory tracking. Handled asset tracking for various clients during computer system deployments. Maintained acceptance and custody forms for digital archiving. Supervised up to five technicians during a deployment to maintain efficiency. Performed in-house laptop, desktop and server repair with occasional electronics repair.

Helped troubleshoot various federal government agencies' Sun Microsystems machines. Had extensive training on the installation and administration of the Solaris operating system (versions 8, 9, and 10) as well as the setup of RAID solutions using Sun storage array hardware (using Veritas and Solaris Volume Manager). Assisted customers with maintaining networks using Sun's recommended configurations and replacing defective hardware. Supervised up to a team of six people on our support team. Ensured professional persona while troubleshooting with customers. Instructed on proper troubleshooting techniques to shorten downtime on customers’ systems. Assisted newer agents to learn the in-house ticketing system. Distributed cases to other technical support engineers based on amount of technical knowledge learned and current workload.