Josh Wessel Email & Phone Number

Led risk framework initiatives on behalf of Assurance and Monitoring, Quality Assurance, and Quality Monitoring teams across Home Lending operations. Ensure risk and control elements align with regulatory requirements and adequately assess and mitigate risk. Led review and response of internal and external compliance and regulatory audit activities. Collaborated across all lines of business and executive leadership to influence proposed solutions and ensure they were designed to be appropriate to the problem and fully sustainable. • Successfully completed all initiatives on schedule. • Successfully completed multiple high risk and rapid response initiatives.

Led a team responsible for all components of the Home Lending Risk Framework program. Led risk framework development sessions including business leaders, compliance, and control teams to identify and document business risks and applicable regulations, identified existing controls to mitigate risk and documented control gaps in order to create new controls to strengthen regulatory and process control suite. • Led several successful risk framework workshops and passed all quality control and challenge tollgates. Led Business lines to successful completion of affirmation and post-affirmation activities on time. • Managed a team of business risk execution team members responsible for strategy, planning, and execution of RCSA support activities. Drove accountability for assigned initiatives focused on limiting business lines risk exposure through reporting, data analysis, and regulation monitoring. Successfully drove efficiency and execution of RCSA working sessions and KRI development.

Managed the Quality Monitoring and Compliance program for Mortgage Servicing Operations. Managed the performance and execution of multiple teams whose responsibilities included quantitative testing to ensure regulatory and procedural compliance of Home Lending customer interactions. • Oversaw the design and execution of risk-based testing to identify regulatory and procedural risks, gaps, and opportunities in addition to examining and providing critical feedback related to customer experience and loyalty. • Provided solution oriented consulting at all levels of operations management focused on equipping leadership with the data and analysis to mitigate risk, improve processes and more effectively lead their teams. Maintained oversight of existing laws, regulations, and major requirements. • Spearheaded targeted quantitative and qualitative testing including creation and implementation of innovative risk based testing, with a key focus on minimizing customer and organizational impact during the high-emergence risk period of the COVID-19 pandemic.

Leveraged strong leadership acumen and established as well as supervised a high-performing Quality Assurance Analyst team to conduct both qualitative and quantitative evaluations of diverse business processes. Initiative primarily aimed at assessing overall performance, identifying risk exposure, pinpointing efficiency gaps, and discovering new improvement opportunities. • Oversaw the development and execution of Assurance and Monitoring testing for Home Mortgage Servicing departments. Testing focused on general process performance, risk exposure, efficiency gap identification, and process improvement opportunities. • Aligned operational risk, quality assurance, and business operations activities to create meaningful and long-term solutions to identified opportunities. Provided consultation to all levels of leadership related to data trending and action plan implementation and validation.

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Lead team for approximately 10-15 team members. Served as a liaison working with vendors and Chase Manhattan to ensure Service Level Agreements were achieved. Managed team performance, performed quality assurance testing, served as coach, and facilitated class room on-boarding for new hires.

Performed lab test with a knowledge base in hematology and parasitology Performed examinations and administered medicine Client education, electronic charting, and animal care

Diploma

Veterinary/Animal Health Technology/Technician And Veterinary Assistant

General Studies