Josh Wessel Email & Phone Number

• Led risk framework initiatives on behalf of Assurance and Monitoring, Quality Assurance, and Quality Monitoring teams across Home Lending operations. Ensure risk and control elements align with regulatory requirements.
• Successfully completed all initiatives on schedule.
• Successfully completed multiple high risk and rapid response initiatives.

• Led a team responsible for all components of the Home Lending Risk Framework program. Led risk framework development sessions including business leaders, compliance, and control teams to identify and document business.
• Led several successful risk framework workshops and passed all quality control and challenge tollgates. Led Business lines to successful completion of affirmation and post-affirmation activities on time.
• Managed a team of business risk execution team members responsible for strategy, planning, and execution of RCSA support activities. Drove accountability for assigned initiatives focused on limiting business lines risk.

• Managed the Quality Monitoring and Compliance program for Mortgage Servicing Operations. Managed the performance and execution of multiple teams whose responsibilities included quantitative testing to ensure regulatory.
• Oversaw the design and execution of risk-based testing to identify regulatory and procedural risks, gaps, and opportunities in addition to examining and providing critical feedback related to customer experience and.
• Provided solution oriented consulting at all levels of operations management focused on equipping leadership with the data and analysis to mitigate risk, improve processes and more effectively lead their teams..
• Spearheaded targeted quantitative and qualitative testing including creation and implementation of innovative risk based testing, with a key focus on minimizing customer and organizational impact during the.

• Leveraged strong leadership acumen and established as well as supervised a high-performing Quality Assurance Analyst team to conduct both qualitative and quantitative evaluations of diverse business processes..
• Oversaw the development and execution of Assurance and Monitoring testing for Home Mortgage Servicing departments. Testing focused on general process performance, risk exposure, efficiency gap identification, and.
• Aligned operational risk, quality assurance, and business operations activities to create meaningful and long-term solutions to identified opportunities. Provided consultation to all levels of leadership related to.

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Lead team for approximately 10-15 team members. Served as a liaison working with vendors and Chase Manhattan to ensure Service Level Agreements were achieved. Managed team performance, performed quality assurance testing, served as coach, and facilitated class room on-boarding for new hires.

Performed lab test with a knowledge base in hematology and parasitology Performed examinations and administered medicine Client education, electronic charting, and animal care

Diploma

Veterinary/Animal Health Technology/Technician And Veterinary Assistant

General Studies