AeroLeads people directory · profile
Josh Wilcox Email & Phone Number
CX QA Manager
at
Solace
1 work email found
@tesla.com
2 phones found area 503 and 866
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
CX QA Manager
Location
Nashville Metropolitan Area, United States, United States
Company size
Who is Josh Wilcox? Overview
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Quick answer
Josh Wilcox is listed as CX QA Manager at Solace, a company with 295 employees, based in Nashville Metropolitan Area, United States, United States. AeroLeads shows a work email signal at tesla.com, phone signal with area code 503, 866, and a matched LinkedIn profile for Josh Wilcox.
Josh Wilcox previously worked as Support Quality Manager at Varonis and Quality Assurance Manager at Clickup. Josh Wilcox holds Bachelor’S Degree, Criminal Justice Administration from Middle Tennessee State University (Mtsu).
Company email context
Email format at Solace
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{first_initial}{last}@tesla.com
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AeroLeads found 1 current-domain work email signal for Josh Wilcox. Compare company email patterns before reaching out.
Profile bio
About Josh Wilcox
Motivated people leader and quality program manager with 7 years in the support space. I help SaaS companies like Varonis and ClickUp understand and optimize the intersection of quality and customer experience.Here are a few of my recent accomplishments:- Spearheaded a grading rubric overhaul, reducing analytics complexity by 20% and cutting appeals by 35%.- Streamlined workload forecasting and capacity estimation, driving a 20% gain in team output.- Built a scalable filtration system to surface team workflow errors, increasing quality data accuracy by 4%.- Led a fully remote team of 5 analysts, hitting 100% of deliverables in data production and reporting.I get excited about opportunities where I'm able to work with growth-minded people to drive operational excellence and design incredible customer experiences.I love meeting new people. Let's connect!
Listed skills include Zendesk, Troubleshooting, Salesforce.Com, Microsoft Office, and 34 others.
Current workplace
Josh Wilcox's current company
Company context helps verify the profile and gives searchers a useful next step.
Solace
9 roles
Josh Wilcox work experience
A career timeline built from the work history available for this profile.
Support Quality Manager
Current- Owned quality program operations for technical support organization of 10+ teams/specializations.- Grew consistency of QA and KCS reporting, quality of dashboards, and speed of feedback and data-driven insights.- Scaled system of grader calibration to cover and align 70 people across 3 distinct rubric sets.- Stood up quality-related documentation.
Sep 2023 - Present
Quality Assurance Manager
- Created an internal hiring pipeline to build a global, remote team of 5 analysts. Launched feedback loop and 4 key performance indicators (KPIs) to drive 5% performance gain.- Improved team output by 20% through workload forecasting and capacity estimation, ensuring 100% of deliverables on time.- Drove OKRs and projects, reducing internal quality score.
Nov 2022 - Aug 2023
Quality Analyst
- Powered a 10% increase in internal quality scores via 275+ ticket audits per month across 5 verticals and 2 channels.- Published 5 data-driven reports monthly, making strategic recommendations and fostering partnerships around IQS and CSAT metrics.- Increased IQS data accuracy by 4% and saved the team 3+ hours per week by installing scalable filters at.
Nov 2021 - Oct 2022
Customer Support Supervisor
- Led and mentored 15+ frontline agents, elevating productivity, quality, and customer satisfaction while actively participating in queues to ensure process proficiency.- Monitored real-time volume trends, contributed to service level agreement (SLA) strategy, drove quality assurance program development, and owned the escalation process.- Maintained.
Jan 2020 - Aug 2021
Customer Support Specialist
- Achieved top performer status in a fast-paced contact center, exceeding KPIs and protecting SLAs across phone, email, and live chat channels.- Pursued cross-training in technical and specialized back-office functions to support dynamic business needs.- Demonstrated deep product knowledge, surpassing KPI goals, ensuring positive SLA outcomes, and.
Jul 2018 - Dec 2019
Support Team Lead
- Provided first- and second-level user support, ensuring prompt resolution of service requests, exceeding SLA and CSAT targets.- Enhanced team productivity and customer experience by circulating real-time feedback, tracking trends in contact rate, and optimizing ticket workflows.- Standardized process for research, testing, and documentation of.
Nov 2017 - Jun 2018
Trust & Safety Analyst
- Investigated platform compliance flags, leading cross-functional collaboration to validate outcomes and document findings.- Produced impactful weekly reports and data-driven recommendations for stakeholders, enhancing decision-making processes.- Formed partnerships with Support, Operations, Engineering, and Legal teams, illuminating customer experience.
Apr 2017 - Oct 2017
Cognitive Trainer
- Achieved successful delivery of 20+ customized training programs, resulting in an average 15% cognitive gains for clients.- Spearheaded talent acquisition efforts, recruiting, interviewing, and training 6+ exceptional new hires across 2 offices.- Represented company brand and products at 8+ high-visibility field marketing events by leading demonstrations.
Sep 2015 - Apr 2017
1 education record
Josh Wilcox education
-
Middle Tennessee State University (Mtsu)
FAQ
Frequently asked questions about Josh Wilcox
Quick answers generated from the profile data available on this page.
What company does Josh Wilcox work for?
Josh Wilcox works for Solace.
What is Josh Wilcox's role at Solace?
Josh Wilcox is listed as CX QA Manager at Solace.
What is Josh Wilcox's email address?
AeroLeads has found 1 work email signal at @tesla.com for Josh Wilcox at Solace.
What is Josh Wilcox's phone number?
AeroLeads has found 2 phone signal(s) with area code 503, 866 for Josh Wilcox at Solace.
Where is Josh Wilcox based?
Josh Wilcox is based in Nashville Metropolitan Area, United States, United States while working with Solace.
What companies has Josh Wilcox worked for?
Josh Wilcox has worked for Solace, Varonis, Clickup, Tesla, and Takl - On Demand Home Services.
How can I contact Josh Wilcox?
You can use AeroLeads to view verified contact signals for Josh Wilcox at Solace, including work email, phone, and LinkedIn data when available.
What schools did Josh Wilcox attend?
Josh Wilcox holds Bachelor’S Degree, Criminal Justice Administration from Middle Tennessee State University (Mtsu).
What skills is Josh Wilcox known for?
Josh Wilcox is listed with skills including Zendesk, Troubleshooting, Salesforce.Com, Microsoft Office, Spreadsheets, Writing, Account Management, and Research.
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