- Leading a team of Instructional Designers and eLearning Developers to create custom educational content for a variety of clients and learning needs including public, non-profit, and private organizations nationally and internationally- Leading QA of educational content at every stage of the design and development process- Working with clients to establish learning needs and goals

- Writing, storyboarding, developing, and publishing bespoke eLearning courses and adjacent materials such as performance support tools, facilitator guides, and learner handouts

- Designing, developing, and deploying a national operations training framework designed to support the key pillars of the business through meaningful and impactful learning experiences in person, virtually, and digitally- Collaborating with senior leaders and both internal and external stakeholders to build and apply learning materials, tools, and programs- Led cross-functional teams across multiple provinces in developing region-specific onboarding programs that effectively support new hires in acquiring the knowledge, skills, and tools required to excel in their new roles- Collaborated with internal stakeholders and external vendors to develop a national Asbestos Management Plan- Led a core team of sales professionals in the design and development of a national sales and leasing training program and led the national rollout of the training- Supporting operational excellence through learning, training, and professional development

- Lecturer on Learning and Development in the HR space

- Working as part of the Retail Operations Training team to develop, assess, organize, and facilitate retail training and development initiatives, programs, and mandates within the organization across the Province- Experience developing and working within classroom, conference, and e-learning settings- Liaising with multiple stakeholders to generate and deliver projects under tight deadlines in accordance with corporate vision statements and guidelines- Worked as part of a cross-functional team to design, develop, and deploy an updated shop theft and robbery response training program to all employees province-wide, including the training of Regional Trainers

- Training and experience in organizing, facilitating, and assessing retail training and education initiatives implemented in the Kingston area

- Customer Service Representative, Shift Leader, Joint-Health and Safety Board Committee member, Category Manager, and occasional Acting Store Manager- Delivering first rate customer service to businesses, individuals, and special events; operating point-of-sale equipment; utilizing back office programs; handling inter-departmental communications; organizing staffing needs; coordinating store operations

- Education assistant, program developer, on-site educator, community cultural ambassador- Developing and delivering educational programming; booking and providing tours; representing the museum and City of Kingston at community events