• Work with Sales Reps and Resellers to quote in depth installation, assembly and project management solutions• Develop and present formal technical presentations to Liebert Associates, Sales Representatives, and customers • Track quote activity, sales and profitability of all Services associated with Solutions opportunities. • Generate bid proposals that includes bill of material, technical information, and submittals• Develop configuration tools to facilitate efficient quoting of complex service solutions• Review system orders and prepare documentation before entering in the database• Collaborate with Sales on calls to customers presenting complex service offerings • Coordinated with our international team to complete multi-platform projects• Manage the development and execution of bid proposal and solicitations for bids to maintain Vertiv Services leadership position in targeted markets.• Development and executed new opportunities through the use of bid sites and various other bid solicitation media.• Responsible for tracking and monitoring RFPs to develop additional price strategies• Compile Scope of Work documents for new services offerings

RESPONSIBILITIES:• Provide critical space technical support to Vertiv Services Sales. • Work with Vertiv Services Sales to define incremental scope and develop service solutions proposals based on the key findings and recommendations raised during system audits, professional assessments, and / or electrical testing.• Develop clear, concise, and technically sound service solutions proposals for customer review and acceptance. These proposals may include multiple services delivered by multiple service providers.• Review Request For Proposal (RFP) opportunities and develop comprehensive responses that include all requested company information and technical capabilities as well as professional service proposals suitable for presentation to end-users.• Create proposals and pricing for customer requests that require global service support.• Support custom pricing requests for Battery Life services.• Manage all RFQ responses, custom proposals, and NSSR replies in order to meet customer and sales deadlines.• Develop templates and processes that enable sales associates to complete an effective site walk-through. Train Vertiv Services BDM’s in completing a site walk-through.• Mentor and train AE’s on use of Quote Configurator, templates, and other quoting tools in order to deliver professional proposals.• Develop and implement performance metrics that reflect effective quote support for sales associates. Work with Costa Rica team leader and Director, Commercial Operations to implement process improvements.• Other duties as required

• Generated bid proposals including bill of material, technical information, and submittals• Review UPS system orders and prepare order documentation for entering in the system• Respond to general technical inquiries pertinent to the systems supported• Attend visits with customers, reps, contractors, and consulting engineers• Compile technical documentation for new product release• Perform test in lab to meet specific customer requests• Quote and review special feature equipment• Give customer and sales presentations

• Tested various units to detect EMI, RF noise, and output ripple to meet military standards • Provided technical assistance to customers using detailed schematics and other resources• Coordinated the design and production of new UPS systems with multiple technicians• Preformed temperature camber test to detect and improve faulty cooling designs • Used various oscilloscope probes to detect units characteristics and performance• Designed and built production boards / schematics using eagle cad software• Implemented new design techniques to improve on existing units• Created and reviewed technical manuals for numerous units

• Assessed equipment and replaced defective circuit cards, instead of complete component, which saved $500K• Replaced defective components and wiring and adjusted mechanical parts, using hand tools and soldering iron• Tested faulty equipment and applied knowledge of functional operation of electronic units.• Worked for a depot level contractor to repair defective turbine engines• Maintained record of repairs, calibrations, and tests• Trained and evaluated eight electronic mechanics