As a Senior Sales Engineer at Thought Industries, I play a pivotal role in bolstering theeffectiveness of the Go-To-Market Team, seamlessly aligning Sales, Marketing, and Services. Icontribute to the enhancement of process efficiency and the development of assets, strategicallypositioning the company in the market and elevating our win rate. Beyond technical expertise, myrole extends to mentoring, coaching, and training fellow Sales Engineers, fostering a collaborativeenvironment for continuous professional development and excellence.

As the former Manager of the Senior Sales Engineer team at D2L, I was entrusted with the crucialresponsibility of articulating and delivering the D2L vision and value proposition to stakeholders.Leveraging our innovative Brightspace solution, services, and products, I ensured a compellingnarrative that resonated with the unique needs of our clientele. I also led and guided the SolutionEngineer team across LATAM/Brazil, orchestrating seamless processes in pre-sales andpost-sales engagements. By fostering a collaborative and client-centric approach, I played apivotal role in driving the success of our solutions in the market.

As an Enterprise Sales Manager and a BlackBerry representative, we focus on growing a relationship with business partners to develop and improve their product or service through sharing and aligning common business objectives. As a professional business individual, it’s important to me to know that in order to continue to deliver excellent results; I must understand their business, the culture and constantly improve my skills.During my years of experience at BlackBerry LATAM, I have been able to gain experience developing different roles, Technical Channel Manager (2008-2009), Technical Account Manager (2009 - 2010) and Enterprise Sales Manager (2010-Present). Customer focused, successful and with excellent results, provided technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but not limited to, resolving network problems, uninstalling/reinstalling basic to complex software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting servers issues. Excellent customer communication in both languages, English and Spanish, negotiation and presentation skills at executive and technical levels.10 years of experience in the IT industry and mobile industry, focused from a technical aspect to a C levels with very high success rate in closing sales including very important government accounts.As Enterprise Sales Manager I focus on implementing and executing strategic sales initiatives for the Enterprise market delivering solid returns through our Blackberry solution. Our purpose is to deliver a solution for our clients to have full control of their infrastructure while delivering work and personal content to a BYOD environment.

- Consultancy and design. - Workstation / Server Configuration and Troubleshooting.- Supported and built the wireless network.- Communication tower antenna calibration.- Assisting in training staff members in computer system setup and operations.- Gained excellent experience in system operations and various types of hardware and software.- Working with customers through a complete life cycle of an issue until resolution is achieved. - Audit cases assigned to other co-workers.- Extended experience in customer service, from advertising our new product to setting up new customer accounts.

- Answered incoming Customer Support/ Sales calls from an automated system.- Troubleshooting issues from T-Support and Carrier Customers globally.- Gained an understanding of how BlackBerry works with Domino, GroupWise and Exchange installations.- Worked in NOC on Network Notifications team.- Billing, Sales, Order Support, Technical Support.- Delivered world-class Customer service.- Coaching / shadowing new support reps.- Beta testing new products.- Gained an understanding of BlackBerry message flow.