Josh Ackerman Email & Phone Number

Newburgh, Indiana, Us

As a seasoned Technology Operations Director, I lead a diverse team of professionals, including cybersecurity specialists, business analysts, developers, and infrastructure and service desk experts. With strategic oversight of department and enterprise asset annual budgets, I ensure the efficient delivery of IT services and infrastructure while driving innovation and operational excellence across the organization.I have successfully managed high-impact projects, including the migration to Microsoft 365 and the seamless integration of acquired businesses into our technology ecosystem. These initiatives have enhanced collaboration, streamlined operations, and reduced overall technology costs. Additionally, I have leveraged Robotic Process Automation (RPA) to automate repetitive processes, significantly improving efficiency and accuracy across various departments.I am dedicated to maintaining compliance with critical cybersecurity standards, including CMMC and DFARS, ensuring the organization’s technology environment meets rigorous security and regulatory requirements. By aligning technology initiatives with business objectives, I empower teams to optimize performance, enhance collaboration, and deliver measurable results.My role encompasses strategic planning, team development, and stakeholder engagement to ensure the success of technology-driven initiatives that support organizational growth and resilience.

Newburgh, Indiana, Us

As an IT Manager, I led a skilled team of infrastructure and service desk experts, ensuring reliable IT operations and support across the organization. My responsibilities included managing all server infrastructure, LAN, WAN technologies, and the deployment and administration of business applications to meet organizational needs. I also oversaw business continuity planning, budgeting for capital projects and expenditures, and cultivated strong vendor relationships to ensure seamless service delivery.Key accomplishments included migrating legacy POTS and PRI phone systems to Skype for Business, enhancing communication capabilities across the enterprise. I played a pivotal role in preparing for CMMC compliance, supporting SOX audit requirements, and implementing virtualization technologies to optimize infrastructure and improve operational efficiency.Through strategic leadership, meticulous planning, and hands-on expertise, I ensured the organization’s IT infrastructure was robust, secure, and scalable, while effectively managing resources to support both current operations and future growth.

Newburgh, Indiana, Us

• Increase sales and market share nationally through IT solutions• Maintain relationships with all levels of client contacts including executive level (Director and above)• Manage individual sales activities to include pipeline development, forecasting, account development, sales orders, backlog• Attend trade shows and marketing events• Create and execute a personal development plan. Build and maintain industry knowledge. • Develop and improve skills in order to grow professionally and better serve our clients• Educate ESG sales and engineering teams, and clients, on our technology solutions, use cases and unique value proposition • Meet with clients to build a relationships, analyze needs, act as technical resource, and compile appropriate solutions to fit their goals/needs

Newburgh, Indiana, Us

• Design and implement custom applications• Built a program automating the creation of subcontracts and other relevant documents• Programmed an Outlook Add-In that generates all new employee emails• Developed utilities to create new project folder structures and apply appropriate permissions• Maintain IT infrastructure for 13 branch offices and 50+ virtual employees• Implemented and maintained software ecosystems (Skype for Business, Exchange, SharePoint, etc.) • Manage and resolve help desk requestsAchievements: Voted by peers to receive the President Rewards Trip for outstanding performance in 2011 and 2013

Master Of Business Administration

Bs, Applied Computer Science