Josh Adno Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Lead and managed digital project initiatives aimed at enhancing patient supportprograms, ensuring alignment with organizational goals and improving overall patientexperienceSupported the growth of the Project Management Office (PMO) within the organizationin its goal to reach Stage 5 Maturity. Resulted in the PMO chartering 100% of projectswithin the organization, a 70% increase since January 1, 2023Collaborated with cross-functional teams and stakeholders to define project scope,objectives, and deliverables, driving the successful execution of key projects within thePMO frameworkDeveloped comprehensive project documentation, including project plans, timelines, andstatus reports, to monitor progress and communicate updates to stakeholders effectivelyIdentified and mitigated project risks, implementing solutions to ensure timely and budget-conscious project completion while maintaining high standards of qualityFacilitated regular project meetings, promoting collaboration and open communicationamong team members and stakeholders to foster a culture of accountability andcontinuous improvementContributed to the ongoing enhancement of the Project Management Office by analyzingproject outcomes and integrating feedback for future initiatives

Toronto, Ontario, Canada

Acted as Subject Matter Expert for the transition to the Patient Connect Platform, drivingsuccessful implementation and adoption across the teamAchieved consistent Quality Assurance scores averaging over 90%, demonstratingcommitment to excellence in patient careProvided strategic feedback to Senior Management, identifying opportunities forenhancements in the Patient Connect PlatformSpearheaded initiatives to improve Patient Care Provider (PCP) functions, leading tovaluable system enhancementsDeveloped and delivered training materials for over 20 team members, ensuring highlevels of competency and team performanceConducted weekly coaching sessions for new colleagues, focusing on performancemetrics, goal setting, and expectations

Mississauga, Ontario, Canada

Assisted in training new Patient Care Specialists, Case Managers, and Quality Assuranceteam members to promote a knowledgeable workforceContributed to the development of program guides to enhance team training andoperational efficiencyDelivered compassionate and efficient patient care, consistently meeting KeyPerformance Indicators (KPIs) and Service Level Agreements (SLAs)Maintained detailed and precise patient documentation to ensure clarity and facilitateinter-team communication

Markham

Markham, Ontario

Toronto, Ontario, Canada