• Implement new program and change management policies using bottoms-up approach in newly formed contract, supporting executive leadership at U.S. Dept. of Health and Human Services’ (HHS) Office of the Assistant Secretary of Public Affairs.• Create and maintain baseline documentation to advocate paradigm shift in standard operating processes and procedures. • Develop digital service strategies, plans, and training for complying with the 21st Century Integrated Digital Experience Act (21st Century IDEA) and OMB Memorandum m-23-22.• Prepare Contractor Performance Assessment Reporting System (CPARS) documentation for Contracting Officer’s Representative (COR) and customer review, supporting • Identify and promote new ideas and concepts in process improvement for adoption and use by internal and external stakeholders.• Mentor junior staff as they onboard, helping them integrate onto project and meet requirements of contract and corporate policies.

• Implement digital transformations for PMO at National Cancer Institute (of the National Institutes for Health (NIH)) using applications and new processes to increase time and cost efficiencies; develop SOPs and user guides to assist stakeholder use of them• Improve initial application release of application using Agile methodology and collaborating with software developer and product owner• Develop business process improvements for customer feedback and adoption• Manage stakeholder outreach with NIH personnel to ensure they comply with federal data call queries; foster an environment of team building, learning, and understanding so stakeholders feel part of the team and process and ultimately buy in to vision and mission• Onboard, mentor, and train new support staff in client processes and applications• Manage data collection life cycle and conduct stakeholder outreach to ensure agency compliance with federal IT spending regulations

• Implemented new processes and approaches to gain organizational and operational efficiencies: modernized outdated integrated master schedule (IMS), streamlined performance tracking and reporting, and created innovations register. • Transforms project management framework for U.S. Dept. of Health and Human Services (HHS) from legacy Waterfall to Agile methodology by assisting Agile ceremonies, and supporting scrum master, product owner, and developers.• Develops and updates work and project plans, SOPs, project schedules, quality assurance surveillance plans (QASP); tracks milestones and deliverables against plans and schedules to ensure compliance with contractual requirements.• Successfully implemented proof of concept data matching project in 2020 between HHS and data analytics vendor. Developed MOU, requirements, and work flows, and coordinated with HHS, vendor, and participating states to ensure project met scope and schedule requirements.• Manages IMS between two vendors and creates reports for senior product owners at IT Governance meetings; develops work breakdown structure, highlights milestones, projects/tasks behind schedule, potential risks, and constraints to help inform leadership’s decision-making.• Oversees IT Governance process and facilitates Advisory Council, Steering Committee, and PMO meetings; coordinates with project stakeholders to ensure they comply with government standards, including OMB Capital Planning & Investment Control (CPIC) regulations.• Improved program onboarding process by streamlining documentation and workflows for staff to integrate into organization seamlessly; monitors and evaluates staff performance to ensure they meet contractual requirements.• Successfully restarted and finalized MOU and Interagency Security Agreement process after several years of dormant activity, for HHS, the Dept. of Veterans Affairs, and Social Security Administration.

• Supervised technical writing team at HHS; cleared 800 – 1000 documents annually, including SDLC documentation, independent validation and verification (IV&V) reports, website content, and MOUs.• Greatly improved editing process and timeliness of deliverable life cycle; coordinated with functional SMEs to streamline submission and editing process. • Applied industry standards and best practices such as plain language and other government guidelines to establish quality control measures during editing and clearance process; collaborated with internal and external stakeholder authors to ensure their language had one cohesive voice of the organization. • Managed IMS between two vendors and creates reports for senior product owners at IT Governance meetings; develops work breakdown structure, highlights milestones, projects/tasks behind schedule, potential risks, and constraints to help inform leadership’s decision-making.

• Managed technical writing staff in U.S. Coast Guard rulemaking division; ran onboarding process and monitored and evaluated staff performance.• Successfully reshaped organizational makeup of staff by developing new positions on contract and bolstering peer review and quality control process.• Spearheaded Roles & Responsibilities workgroup with federal clients to improve deliverable workflows and team member understanding of their roles and responsibilities in organization.• Coordinated with technical writing staff and clients, gathering project requirements, establishing schedules, and assigning staff in accordance with workload and areas of expertise.

• Led division’s editing process of +80 country visit reports for the U.S. Coast Guard's Office of International and Domestic Port Assessment to comply with the Maritime Transportation Security Act.• Modernized outdated editing processes and improved quality and timeliness of report delivery while adhering to government and editing best practices and standards.

• Completed comprehensive regulatory projects for the U.S. Coast Guard's rulemaking division within scheduled timelines, following the style and format of the U.S. Code of Federal Regulations.• Coordinated extensively with subject matter experts, environmental analysts, economists, lawyers, and regulatory developmental managers, to ensure accurate data and information included in documents.• Edited all documentation for compliance with government guidelines, templates, style guides, and client policies.