Joshua Jacob Email & Phone Number

Addison, Texas, United States

• Managed complex IT projects, including network support, RF propagation, equipment ordering, inventory management, scheduling, budgeting, quoting equipment and service labor, and L3 service desk support. • Provided ongoing advanced training and technical support to multiple teams, facilitating the adoption of new processes, tools, products, and systems, resulting in a 20% increase in team efficiency within the first year.• Collaborated closely with MSA clients to maintain a minimum 98% system health, involving comprehensive system administration and support for projects across 49 states, ensuring uninterrupted operations for critical systems.• Conducted regular project audits, preparing comprehensive reports and action plans to address identified issues, leading to a 30% reduction in project delays.• Fostered partnerships with vendors to enhance product offerings, focusing on data collection, reporting, and usability. Introduced a new data reporting tool that reduced reporting time by 50%.Key Achievements:• Implemented an enhanced workflow system to prioritize requests and new items, optimizing work processes and streamlining documentation processes such as proposal creation and client value data tracking. This initiative led to a remarkable 20% improvement in response and action times.• Leveraged Excel skills to develop efficient, standardized templates and forms for work authorizations, invoices, system health reports, audits, proposals, and payment authorizations. This contributed to a substantial 66% increase in efficiency and throughput across multiple teams.

Carrollton, Texas, United States

• Launched and bootstrapped a small family business specializing in handcrafted terrariums and related products, achieving profitability within months.• Grew the customer base from zero to approximately 1,000 social media followers.• Expanded operations to the DFW, TX metroplex and Austin, TX.Key Achievements:• Achieved remarkable revenue growth, taking the business from $0 to over $20,000 within months of launch.• Demonstrated a commitment to quality by growing plants in-house and sourcing locally from other American small businesses, ensuring environmentally conscious and locally-sourced products.• Approximately 25% of customers result in repeat or referral business, reflecting a high level of customer satisfaction.• Developed impactful promotional materials, including flyers, an ownership brochure, and engaging social media images and videos, resulting in increased customer engagement, referral business, and valuable partnerships.

• Achieved outstanding sales performance, consistently exceeding quarterly sales targets by an average of 15%.• Successfully promoted add-on protection for furniture purchases, with an impressive 40% adoption rate among customers.• Cultivated lasting customer relationships that resulted in a remarkable 25% increase in repeat business and referrals, with customers consistently praising exceptional service and product expertise.• Leveraged extensive product knowledge to recommend tailored furniture solutions to customers, leading to a 10% increase in upsell and cross-sell revenue.