Josh Asay Email & Phone Number

Wasilla, AK, US

Anchorage, Alaska, United States

• Managed IT infrastructure resources for multiple locations which included outside vendor management, and data centers.
• Researched and implemented management tools to ensure proactive maintenance, maximum uptime, and coverage for all critical IT resources company wide.
• Applied specialized network methodologies and met or exceeded expected timings while creating detailed project road maps, plans, and schedules.

Palmer, Alaska, United States

• Organized and maintained client IT systems including software support/hardware, workstation deployment, and vendor management.
• Supported computers, applications, images, active directory, and equipment in enterprise environments over 70 unique client environments including ISPs, large utilities and government agencies for a two-million-dollar.
• Maintained client software catalog of programs with associated documentation.

Palmer, Alaska

Palmer, Alaska

• Managed enterprise IT environments as a managed service provider for multiple business locations
• Responsible for maintenance, repair, upgrades of networking hardware and software and computer systems.
• Tracked service requests and documented processes to ensure completion within time and budget restraints.
• Designed and implemented infrastructure and software solutions to meet client needs.

Prudhoe Bay, Alaska

• Responsible for installation, administration, and maintenance of network hardware, software, NVR, ATM, IPTV, Building Controls, Analog/Cellular/IP Phone Systems, Printers, POS Systems, Windows Servers, and Desktop.
• Lead Helpdesk for user base via phone, email, and onsite support.

• Responsible for phone, email, and chat-based support for various services: DSL, DTV, Analog/Cellular Phone, Web hosting, Email, Dispatching, and Internal IT Helpdesk.
• Worked with IBM 460 series, Citrix, Avaya phone systems, cloud computing, managed services, virtual services, Plesk servers, computer imaging, basic webpage support, Windows server, and Active Directory.
• Supported advanced home and business networks, business internet, and company domains.
• Researched developing technology to better support customers over the phone and face-to-face.
• Supervised, trained, and mentored new employees.

• Stocked, cleaned, and merchandised souvenirs in five Valley stores
• Worked directly with management, receiving department, and customers

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: • CCNA 1 • CCNA 2 • A+ • Network Plus • Technical Applications • Typing • ROTC

Education record