During my tenure as the Chief Operating Officer at MicroD, I had the privilege to lead a talented and dedicated team of more than 50 individuals from diverse departments such as Sales, Customer Success, Digital Marketing, Project Management, and Service Delivery. Together, we worked tirelessly to operationalize the organization's vision and drive our team toward achieving the company's goals. Through working closely with the CEO and Executive VP, two remarkable individuals, I gained invaluable knowledge and experience. Our Executive team broke through a long-standing revenue ceiling and drove the company to a record-breaking year. It was an exciting time, and I'm proud to say that the result of all our efforts was that a private equity firm acquired the company. This achievement was the culmination of a series of initiatives, processes, and strategies we implemented successfully during my tenure at the company.Achievements:Successfully implemented digital transformation across the entire organization: We created a comprehensive strategy that involved upgrading our technology infrastructure, adopting new digital tools and platforms, and retraining our teams. Converted the organization to Agile methodology for better efficiency. This decision resulted in better productivity, faster time-to-market, reduced COGS, and higher-quality products and services.Developed a new customer product release process for improved product releases, involving better team coordination, more robust testing and validation, and transparent communication. Deployed a new sales process that resulted in a 15% growth in revenue. The improvements are in lead qualification, sales coaching, and creating a sales enablement team. Revived a stagnant product that had been stuck in terms of revenue growth for years, resulting in a 300% increase in revenue, by developing a way to expand its use to a broader existing customer base. In addition, we created a new marketing and sales strategy.

MicroD is a well-known company that provides top-notch online and e-commerce solutions to the Home Goods industry. Their SaaS solutions are designed to assist retailers and manufacturers in growing their businesses by providing them with the necessary tools and resources to succeed in the online marketplace.During my tenure as the VP of Digital Marketing, I was responsible for increasing digital revenue for both existing and new customers. I closely collaborated with the sales and marketing teams to implement various strategies that promoted our digital marketing solutions to our target audience. Additionally, I designed the development of SEO modules for our SaaS platform, which improved the overall user experience and boosted our clients' products and services' visibility on search engines.To accomplish our goals, I led a team of 20 specialists in SEO, PPC, email, social, and web to create and implement effective marketing campaigns that resonated with our target audience. Our collective efforts resulted in a 200% increase in revenue during my tenure.Furthermore, I innovated new technology to reduce costs, which increased our gross profit by 15%. This innovative technology allowed us to streamline our operations and reduce overhead costs, resulting in significant cost savings for the company.Overall, my experience as the VP of Digital Marketing at MicroD was both challenging and rewarding. I am proud of the work I accomplished, and it resulted in my promotion to Chief Operating Officer.

As the founder of Web Full Circle, my mission was to help businesses achieve success in the digital world. Our company provided a comprehensive range of digital marketing services, including Search Engine Optimization (SEO), Pay-Per-Click (PPC), Email Marketing, Social Media Management, and Web Design. With a focus on SEO & PPC, I was privileged to work alongside some of the most talented professionals in the industry. Our team grew to 35 members, each possessing diverse skill sets from across the globe.Headquartered in Charlotte, North Carolina, Web Full Circle was recognized with numerous awards for its excellent work. These included Best Website Design Firms, Best SEO Firm, Best PPC Agency, and Best Small Business to Work for, as well as national awards such as Search Engine Lands Landy Award for Best SEO Agency. We catered to clients from various industries, including Home Services, Medical, Home Goods, and Legal.In 2018, a private equity firm acquired our company, and our entire team was deployed to another organization to help it grow. Our legacy lives on through the excellent work we did for our clients, and the amazing team members.

As the Director of Information Technology at David Weekley Homes, my main responsibility was to provide strategic leadership and direction to a versatile 40-person team. This team was responsible for Help Desk management, Network Administration, Business Process Improvement, Application Development, and Technical Training. Our team operated with a budget of over $10 million and combined innovative solutions with efficient operations to drive the technological evolution of the organization. I was committed to fostering team growth, facilitating communication between technical and executive teams, and spearheading practical problem-solving that positively impacted operations.Roles and responsibilities• Executive relationship management• Budgeting and financial management• Team development• Aligning technology to support business strategy• Technical architecture and directionHighlights• Implemented the company’s first VoIP system• Established and maintained disaster recovery and business continuity plans• Successfully implemented disaster recovery and business continuity plans during hurricane • Implemented a co-managed infrastructure to reduce infrastructure outsourcing costs by 20% by • Implemented new custom CRM software

Hired to handle the heavy lifting of upgrading the company's infrastructure and developing a custom software application suite to help support the business growth. During my tenure, I worked in parallel to upgrade the servers, network, and desktop and implement mobile devices across the organization. The company was to meet the demands of its two large new customers and uniquely position itself apart from the competition. I worked with executives to present solutions to customers and trained staff to maintain after my departure.Roles and responsibilities• Project manage infrastructure upgrade• Procurement of hardware and software• Upgrade hardware and software on Windows Servers• Upgrade routers, firewalls, switches• Implement VPN & Microsoft SharePoint• Migrate all users to laptops & mobile devicesHighlights• Entire server, network, and desktop infrastructure upgrade to current technology to support business demands.• Architected & led a team of developers to create new ERP reporting software. The solution allowed businesses to provide real-time reporting to internal and external customers. In addition, it improved routing and reduced costs. • Conducted sales presentations related to the new technology and software capabilities to company's large customers to help secure millions in additional revenue

I worked as part of an 8-person Network Team in a 40-person IT Department to deliver technology to over 1000+ team members in the office and at construction sites. My roles and responsibilities evolved rapidly as I was able to learn and adapt quickly to the opportunities I was given. Roles and responsibilities• Tier III Support to Help Desk and Software Development Teams• Classroom technical training for new team members • Windows Server Administrator with a focus on Active Directory & Exchange• Network Administrator with a focus on Routers, Switches, Firewalls, & Access Points• Database administrator with a focus on Microsoft SQL Server• Application Development technical support with a focus on Microsoft programming• Project Manager of multiple projects throughout my tenure Highlights• Windows NT Server to 2000 Domain Migration• Microsoft SQL Server upgrade• Lotus Notes to Microsoft Exchange Server Migration• New Office cabling, desktop, network connectivity, and team training• New construction management software development team member

Independent IT Consultant providing IT Support and Training to small businesses while working my way through school. I managed the entire process: sales, project management, service delivery, and accounting. My highlight project was a nationwide Internet Satellite deployment project for homebuilders across the United States. The project was successful, and I was offered a position at one of the companies. Successfully delivered projects related:• Windows & Linux Servers & Desktops• Local Area Network• Desktop Migrations• ISP Migrations• Network Cabling