Joshua Wrye Email & Phone Number

Henderson, Nv, Us

Henderson, Nv, Us

Las Vegas, Us

Henderson, Nevada, Us

Henderson, Nevada, Us

Church leader responsible for design and videography using Adobe Creative Suite, marketing and online presence via social media, web, and postal mailings, and church event production.

Church leader responsible for design and videography using Adobe Creative Suite, marketing and online presence via social media, web, and postal mailings, and Information Technology infrastructure, procurement, and management.

Effectively managed internal helpdesk, systems/network, and development teams as well as outside vendor relationships and services. Developed subordinates skills with education and training regiments. Proactively collaborated with company leaders to provide solutions and support in a consistent, timely, and cost-effective manner, according to SOPs and SLAs. Strategically managed and trained staff at NV headquarters and international sites using LEAN principles. Met quarterly objectives and strategic goals by implementing team KPIs and SOPs. Streamlined 24/7 helpdesk process, ensuring customer satisfaction by meeting expected deadlines. Earned Employee of the Month award for leadership traits, voted on by peers and executives.

Us

Owned and operated consulting firm responsible for the day-to-day operations of IT systems and infrastructure for multiple clients with sizes ranging from $250k to $120M/year. Managed client relationships along with contractors and other resources to ensure timely and accurate delivery of services. Grew client base due to proven strategic growth initiatives. Implemented recommended technology solutions by proving the effective ROI. Built company to over six-figure return in only 12 months.

Sheffield, South Yorkshire, Gb

Managed helpdesk team and consultants to improve and provide exceptional customer service. Collaborated systems and development teams to standardize processes. Managed consolidation of services onsite. Worked with multi-site management teams to streamline point-to-point communications. Trained staff using Microsoft best practices. Project managed consolidation effort to bring services onsite. Created proven cost savings initiative utilizing in-house consultants.

Established in-house IT department to ensure customer satisfaction in the office and production floor. Built and managed vendor relationships to provide cost-savings initiatives throughout the department. Coordinated continual improvement efforts with international headquarters to ensure standard processes, annual objectives, and SLAs were being met in a timely manner. Cost-savings initiatives lead to over $400,000/year annually. Project managed on-site implementation of SAP ERP system. Ensured systems and services were operational with an effective ~99% uptime.

Responsible for managing a staff of systems engineers to fully support the company's client base with the implementation, configuration, and maintenance of computer systems and networks.

Responsible for redeveloping systems and network infrastructure while keeping costs to a minimum.

Managed and trained employees in technical and sales responsibilities.Maintained weekly inventory and pricing strategies.Handled all aspects of sales, customer service, and repair.Open/closed store and reconciled cash on a daily basis.

Certifications, Microsoft Certifications

Computer Information Systems