Walden Media Group is a leading technologies and creative digital agency specializing in data-driven strategic solutions to scale businesses. With expertise in technology, design, branding, and advertising, we empower companies to thrive in an ever-evolving digital landscape.Our data-driven approach informs every decision, resulting in stunning products and measurable outcomes. Partnering with both global and emerging brands, we unlock their full potential and drive success.Our mission is to deliver impactful, beautiful work that accelerates the growth of ideas, brands, and businesses.

- Providing fractional expertise of Product and Program Management, improving client operations and delivery outcomes.- Developing prototype immersive applications using multi-platform techniques, for use in growing mobile/headset markets.- Exploration of content & artwork assets using Generative AI tools to better educate & responsibly leverage the technology.- Creation of an interactive streaming service by scoping a minimum valuable product to evaluate product-market fit.- Hands-on production support in research, design, and programming to increase capacity of application development.

- Addressed and reversed systemic stakeholder relationship and team health challenges with FedEx and Southwest Airlines through process, planning, and relationship-driven influence, yielding 50% growth in engagements and team performance.- Improved margins and helped secure additional projects through budget and resource management, and sale partner support, leading to $5 million in annual revenue under direct management – a 300% year-over-year increase.- Leadership and coordination of over 30 geographically-distributed employee and contractor team members across various disciplines, ensuring efficient performance, team health, and on-time product delivery across multiple projects.- Authored a weekly average of 6 pitches and proposals, scopes of work, contracts, and alignment workshops, which increased new project work won and 80% contract renewals with key clients.- Supervised and mentored 4 direct report Program Managers with performance, counseling, and leadership strategies, increasing their individual and professional fulfillment, as well as improved evaluation reviews from clients and peers.

- Delivered 8 to 16 concurrent portfolio product programs for 3 to 7 clients yearly using team communication, stakeholder relationships, and project best practices, resulting in above average renewals and extensions of client contracts.- Oversaw Dell Technologies program portfolio. Supervised delivery management leading to successful launches of marketing videos/books, Software as a Service (SaaS), and web/mobile application products.- Supported activities of distributed Strategy, Research, Design, and Technology teams, enabling focus on core competencies, balanced workloads, and project schedules – increasing quality and satisfaction of product deliverables.- Supervised engagements and delivery operations for projects in Consumer eCommerce, Enterprise SaaS, FinTech, IT, & Real Estate – run under multiple Program Managers – totaling approximately 50% of the Austin office’s annual revenue.

- Revitalized agency profitability by 51% and doubled EBITDA margin through implementing mature business processes and operations management for research, design, and development. - Directed the User Experience, Product Design, Product Management, & Technology departments. Optimized collaboration between teams and adoption of modern design and development standards. Improved operational efficiency by 100%.- Created new internal processes for client and vendor management. Restructured technology department. Divested off-shore engineering office. Improved team utilization rates; decreased people versus labor expenses approximately 11%.- Oversaw People Operations, created or revised workflows and policies for compensation, performance plans, benefits, and on-boarding. Improved office and team culture; added additional benefits and perks for recruitment and retention.

- Achieved exceptional levels of client satisfaction by implementing iterative practices in user-research, experience design, and web development for Automotive, Communications, Real Estate, and Travel projects.- Drove concurrent product teams using scrum and agile methodologies, yielding high-quality, on-time deliverables.- Leadership of 4 Product Managers through support & collaboration, each successfully overseeing multiple programs.

- Led development of an in-house Internet of Things (IoT) SaaS platform for industrial remote applications within an enterprise research, design, & development agency. Iterated and validated product market fit.- Qualified, pitched, scoped, and budgeted project proposals as part of pursuit teams, winning hundreds of thousands of dollars in new and ongoing projects.- Supported external engagement and partnerships for hardware, software, and strategic integrations through collaboration with Sales Partners and client subject-matter experts leading to defining scope for multiple development proposals.

- Oversaw Product Management and Experience Design for updating and reimagining legacy streaming music applications. Quadrupled daily Android app downloads and grew Monthly Active Users (MAUs) 400%.

- Stabilized user engagement decline on existing digital products through creating of a modern, social platform replacement, by leveraging data feeds from multiple internal and social network services.- Improved audience engagement through creation of an Email and Events Service, which scaled to 100-million monthly email communications and notifications across approximately 70 unique web properties.

- Collaborated with Sales, Ad Operations, and Business Development to build partner relationships resulting in millions of dollars in revenue, activations, and referral traffic. - Led Local and Developer Network programs. Doubled yearly developer enrollment.- Development of novel mapping and geolocation features, resulted in being awarded two U.S. patents.

- Front-end Development: Oversaw front-end development for MapQuest.com.- Technology Management: Led team of up to 10 geographically distributed engineers.