Joshua Cook Email & Phone Number

United States

Los Angeles, California, United States

• Rational is a global leader in innovative commercial kitchen solutions, specializing in high-performance cooking systems.
• ️Oversee service delivery quality within the region by managing performance, training, and key metrics of service partners, ensuring consistent and high-quality customer experiences
• ️Strategically manage relationships with service partners, improving customer satisfaction by resolving over 500 service-related escalations with a 98% resolution rate, enhancing brand trust across dealers and service.
• ️Drive improvement in service partner KPI adherence by 20% through targeted workshops, training sessions, and certification programs, specifically focusing on first-time-fix and resolution time KPIs
• ️Lead negotiations and assessments of labor and travel rate agreements, ensuring cost-effectiveness while maintaining high service standards
• ️Conduct regular training and certification sessions to address knowledge gaps among service partners, resulting in enhanced service quality and operational efficiency

Piscataway, New Jersey, United States

• Azure is a global leader in data management solutions, trusted by Fortune 500 companies to capture, organize, and leverage their most valuable information assets.​​​​​​​​​​​​​​​​
• ️Led onboarding, training, and performance management for Southeast U.S. market research teams, improving team efficiency by 20% through streamlined processes and targeted mentorship.
• ️Managed cross-functional projects using proprietary software and Microsoft Project, achieving 100% of project milestones on time while maintaining budget adherence.
• ️Optimized team performance by analyzing data trends and implementing strategic planning initiatives, resulting in a 30% reduction in workflow bottlenecks across U.S. and Canadian markets.
• ️Spearheaded technician training programs across the U.S. and Canada, elevating technician productivity by 15% and ensuring consistent performance standards across geographies.
• ️Served as the primary liaison between Google and Cognizant partners, facilitating communication and driving a 95% response rate to partner inquiries, enhancing collaboration and project outcomes.

Los Angeles, California, United States

• Air-Tec is a leading West Coast HVAC provider offering comprehensive design, installation, and maintenance services for diverse commercial and industrial clients.​​​​​​​​​​​​​​​​
• ️Led end-to-end project management, overseeing cyber security, resource allocation, client relations, and change management initiatives for large-scale HVAC and logistics projects.
• ️Streamlined construction project workflows by implementing ProCore and PlanGrid software, boosting operational efficiency by 20% from bidding to close-out phases.
• ️Developed and executed change management strategies for significant technology upgrades and service rollouts, enhancing the company’s technological infrastructure and adoption rates.
• ️Managed cloud backup solutions and led data migration efforts across all departments, ensuring business continuity and improved data security.
• ️Spearheaded the development of annual IT budgets, covering critical areas like cyber security training, hardware upgrades, and departmental expenditures, aligning costs with company goals.

Atlanta, GA

• Pharmmatix was a healthcare technology company focused on delivering innovative software solutions for the pharmaceutical and healthcare industries.
• ️Oversaw all IT operations across dual office locations, providing comprehensive support for over 200 employees and ensuring seamless IT service delivery.
• ️Restructured IT procedures, resulting in enhanced end-user satisfaction and achieving a 15% reduction in operational costs.
• ️Managed the full hardware lifecycle, from procurement through configuration and deployment, streamlining processes for improved hardware management.
• ️Conducted a comprehensive user account audit that uncovered inefficiencies and resulted in over $30,000 in annual savings by eliminating unnecessary accounts and subscriptions.
• ️Developed a strategic IT budget, forecasting cyclical device upgrades and replacements, ensuring optimal resource allocation and cost management.