Joshua Bilsky, Pmp, Itil Email & Phone Number

Pittsburgh, Pa, Us

Greater Pittsburgh Area

Provided project management, engineering oversight, and technical expertise on several large infrastructure and cyber security initiatives. Interfaced with the NETL customer and Desktop Engineering team to automate and streamline common operational tasks. Directed the three member Desktop Engineering team to becoming one of the highest performing areas and a respected thought leader on the NETL contract.Major Contributions:• Implemented a new Citrix XenApp 7.15 LTSR infrastructure based on Windows Server 2016 and VMWare virtual infrastructure • Implemented Citrix Federated Authentication Services (FAS) which reduced the PIN prompt down to a single prompt for smart card users• Implemented an innovative approach to offer Microsoft Outlook 2016 (Office 365 ProPlus) client in the Citrix environment without the use of third party profile managers• Migrated Citrix MPX9700 FIPS appliances to MPX14020 FIPS platform • Implemented a new McAfee ePolicy Orchestrator 5.10 platform and migrated the existing McAfee infrastructure into the new environment• Supported and oversaw the implementation of several infrastructure improvement activities including the implementation of Windows 10 Feature Updates (1709/1809), SCCM 1810, MDT 8546

Greater Pittsburgh Area

Provided project management, engineering oversight, and technical expertise on several large infrastructure and cyber security initiatives. Interfaced with the NETL customer and Client Systems Engineering team to automate and streamline common operational tasks. Directed the three member Client Systems Engineering team to becoming one of the highest performing areas and a respected thought leader on the NETL contract.Major Contributions: • Supported an enterprise migration from an on-premise Novell GroupWise email system to Microsoft Office 365 cloud-based solution• Coordinated the development and deployment of Windows 7 Enterprise to 1,600 workstations• Engineered and implemented HSPD-12 smart card login for workstation authentication• Engineered and implemented a remote access solution based upon Citrix XenApp 6.5• Engineered and implemented RSA and HSPD-12 smart card authentication on the Citrix Netscaler MPX 9700 FIPS and Citrix Storefront platform• Engineered and implemented McAfee ePolicy Orchestrator (ePO) 5.3 platform for workstation endpoint security and mobile drive encryption• Coordinated the development and deployment of Windows 10 Enterprise to 1,600 workstations• Engineered and implemented a Microsoft Applocker application whitelisting process based upon Windows 10 Enterprise• Implemented an open source Nagios solution for the monitoring the health of vital Citrix, SCCM, and WSUS services

Greater Pittsburgh Area

Managed a team of desk side, help desk, and desktop engineering analysts in a 1,800 user, geographically dispersed environment. Identified and acted upon opportunities to improve IT service reliability, customer service, efficiency, and employee morale. Utilized the HEAT system reporting capability to improve team performance and SLA compliance.Major Contributions: • Negotiated a Service Level Agreement (SLA) and associated performance metrics with the Federal customer• Managed an annual workstation and printer technology refresh budget in excess of $500,000• Instituted a Microsoft SharePoint knowledgebase and associated processes to capture and leverage knowledge• Implemented a Livezilla chat based live help solution to augment existing email and telephone help desk support• Leveraged the use of data mining and text analytics tools to implement proactive problem management and root cause analysis• Conducted benchmarking studies of the help desk group and drove the effort to implement dedicated, 24x7 IT support for NETL senior executive staff

Greater Pittsburgh Area

Served as the primary technical analyst on a two member engineering team responsible for workstation operational and project activities. Recognized by leadership for the successful execution of several infrastructure enhancements.Major Contributions: • Engineered and deployed Windows XP Enterprise to 1,600 workstations• Engineered and implemented Check Point Full Disk Encryption (formerly Pointsec) for mobile drive encryption • Engineered and implemented a remote access solution based upon Citrix Presentation Server 4.0, Citrix Web Interface 4.0, and Citrix Secure Gateway 3.0• Engineered and implemented a least privilege, locked down workstation environment with deployment of Federal Desktop Core Configuration (FDCC) group policy set• Implemented RSA SecurID two factor authentication on Citrix Web Interface• Engineered and implemented McAfee ePolicy Orchestrator 4.0 and 4.6 for workstation endpoint protection• Engineered and implemented Microsoft Windows Server Update Services (WSUS) for operating system patch management

Greater Pittsburgh Area

Served as the primary technical analyst on a two member engineering team responsible for workstation operational and project activities. Recognized by leadership for the successful execution of several infrastructure enhancements.Major Contributions: • Engineered and deployed Windows XP Enterprise to 1,600 workstations• Engineered and implemented Check Point Full Disk Encryption (formerly Pointsec) for mobile drive encryption • Engineered and implemented a remote access solution based upon Citrix Presentation Server 4.0, Citrix Web Interface 4.0, and Citrix Secure Gateway 3.0• Engineered and implemented a least privilege, locked down workstation environment with deployment of Federal Desktop Core Configuration (FDCC) group policy set• Implemented RSA SecurID two factor authentication on Citrix Web Interface• Engineered and implemented McAfee ePolicy Orchestrator 4.0 and 4.6 for workstation endpoint protection• Engineered and implemented Microsoft Windows Server Update Services (WSUS) for operating system patch management

Greater Pittsburgh Area

Supporting the Nationwide Appraisal account* Served as a level one support analyst providing end user support for custom in-house web application* Fielded work orders from the Lotus Notes ticket database, gathered information from users, performed testing and analysis of various issues, and worked with development staff to resolve those issues. Assisted full-time support staff with the backlog of outstanding issues.* Constantly communicated the status of issues to the users, developers, and managers. Provided thorough follow-up throughout the process.

Charlotte, North Carolina Area

Served as the sole on-site technical analyst providing server, workstation, and networking support to an 80 user engineering environment. Restored customer confidence and satisfaction through the implementation of a defined issue escalation process. Standardized the hardware and software environment to coincide with the rest of the business.Major Contributions: • Migrated Windows 2000/XP workstations from Novell workgroup/NT 4 domain to Microsoft Active Directory• Developed a standard operating environment (SOE) using Symantec Ghost which was applied to all new PC deployments and rebuilds

Raleigh-Durham, North Carolina Area

Served on six member team responsible for providing server, workstation, and networking support across an 800 user Federal correctional complex. Reported to the IT Director and earned several executive staff awards for the successful implementation of an inmate medical consult database and anonymous feedback application. Major Contributions: • Developed a health information system based upon Microsoft Access 2003 which was used complex-wide by healthcare personnel to track medical consults and patient demographic information• Developed an anonymous feedback application which was used by approximately 800 support staff members • Implemented Microsoft Software Update Services (SUS) for operating system patch management• Developed a universal Windows XP standard operating environment (SOE) that could be installed on any desktop PC

Greater Pittsburgh Area

Served on a five member team responsible for providing workstation support across three facilities and 1,200 users. Major Contributions: • Supported a migration of 1,200 Windows NT 4 workstations to Windows XP• Executed validation testing and remediated application compatibility issues on the Windows XP environment