Joshua Kaufman Email & Phone Number

United States

Milwaukee, US

Seattle, WA, US

• Simplified implementation processes by identifying core policy requirements and workstreams.
• Improved data privacy compliance rates with the creation of operational mechanisms to identify and improve governance, risk and compliance rates.
• Ensured organizational compliance with privacy regulations through the review and modifications of existing strategic solutions.
• Ensured customer data privacy compliance at scale in accordance with PCI/SOX through collaboration with the product & engineering teams.
• Ensured customer data protection when shared with 3rd parties and in accordance with U.S. and international regulations.
• Enforced compliance with NIST through a partnership with engineering teams to create frameworks.

Seattle, WA, US

• Revamped the SIM (System Issue Management) system, reducing consult request resolution to 48 hours.
• Approved/denied exception requests as per data privacy policy/standards and NIST requirements.
• Conducted comprehensive first-tier review of data privacy consultation requests, optimizing security protocols, and actively engaged with leadership in elevating customer service rates by 40%.
• Collaborated with cross-functional teams to implement required data privacy security measures, conduct comprehensive security assessments to mitigate risk and ensure data loss prevention.
• Audited & updated existing security standards against NIST requirements for threat management.
• Achievement: Independently cleared an 800-ticket backlog within 1 month.

Tacoma, WA, US

• Performed all regulatory accreditation processes, audits and system reports at Deaconess & Valley Hospitals.
• Partnered with executive and departmental leadership on projects relating to accreditation, quality data metrics and Process Improvement, data audits and analysis, risk assessments and mitigation plans.
• Led 2 successful Joint Commission surveys with no conditional findings at the Deaconess and Valley Hospitals

Palo Alto, California, US

• Orchestrated successful Joint Commission accreditation surveys at 5 Ambulatory Service Centers, managing multiple teams simultaneously.
• Streamlined data privacy reports and plans, contributing to a reduction in patient incidents by 20%.
• Ensured accurate incident and compliance reporting to CMS in accordance with existing regulations.
• Implemented the Ambulatory Perioperative Quality Dashboard including GRC & KPI metrics.
• Led a team of five in achieving quality improvement and compliance metrics rates by 20%.

Alameda, California, US

• Improved management operations through increased frequency of QI and Performance data reports.
• Increased data and system audits by 30% to ensure organizational readiness for any accreditation activity.
• Improved operational efficiency through increased reviews of performance and quality metrics.
• Defined staff roles and responsibilities & determined necessary resources, resulting in excellent project performance through appropriate systems and procedures and within budget.
• Designed and created the quality monitoring program for the Home-Health patient population for compliance with all regulations (HEDIS, HIPAA, CAHPS).
• Led team to achieving a 3-Star Commendable NCQA Accreditation with full compliance of regulations.

• Developed and implemented patient and staff satisfaction surveys. Independently performed quality audits for leadership and implemented recommendations ensuring compliance with NIST & GRC regulations.
• Facilitated communication between leadership and frontline staff, ensuring a cohesive approach to data privacy & quality improvement initiatives by increasing STAR ratings for the organization.
• Implemented automated systems for survey collection and analysis, reducing manual workload by 40%.

San Francisco, CA, US

• Independently ensured regulatory compliance through the creation of a new data reporting system.
• Provided compliance reports to Executive Leadership Operations Committee through continuous audits.
• Worked with IT teams to implement data reporting system enhancements, improving efficiency by 25%.

New York, NY, US

• Spearheaded the Partnering 4 Quality Initiative, contributing to improved patient experiences.
• Independently developed and implemented programs, achieving KPIs.
• Led quality and safety initiatives, including the successful implementation of Quality & Safety Day.
• Designed and implemented the inpatient real-time patient satisfaction survey. Increasing rates by 40%

- Improved Research Density and Grants Analysis through advanced data collection. - Improved space allocation and utilization through strategic negotiation.- Increased expense reporting accuracy for executive leadership through strategized data collection of costs and expenditures.

New York, NY, US

- Provided data analysis and reports of patient satisfaction rates for executive leadership from the improved Patient Satisfaction TV Survey system for the Mount Sinai Health System.- Improved patient satisfaction scores by 30% for the Mount Sinai Medical Center’s Faculty Practice Associates through the creation of specific unit tabulations and trend.

New York, NY, US

- Determined which level of service to choose for the patient for in house and at home service- Streamlined private duty billing coordination with improved documentation.

Master Of Information Science - Mis, Information Technology

Masters Of Science, Health/Health Care Administration/Management

Bachelor Of Arts (B.A.), Political Science And Government