www.digitalbarber.co.za was born when I was trying to find good quality shaving products in South Africa. As an owner operator, I successfully built the website using WordPress and Woocomerce and sourced products from around the world including Italy and Germany. I handled everything from the ongoing maintenance and development of the website, digital marketing and logistics of the business. We offer free delivery in South Africa if your spend R500 or moreBrands we offer:MerkurMuhleProraso Dovo and more!

I noticed a lack of Subscription businesses in South Africa. Working on my skills in eCommerce and digital marketing, a plan was formulated to start a subscription box business. Sweets were the obvious choice. Built the website using Wordpress and WooCommerce and oversaw the development of a custom payment gateway to process debit order for customers. Grew the Facebook fan base to 40k and the email database to about the same. Built systems and processes to ensure that we were able to efficiently send out in excess of 500 boxes in one day with integrations to multiple courier companies, providing customers with accurate tracking information for their orders.Set up and maintained customer support and ticketing system that ensured that customers concerns were dealt with efficiently and effectively.Set up and maintained a fully functional VOIP system with multiple incoming phone numbers and extensions.Set up and maintained the website hosting on AWS with production and development environments.Piloted a test with Hellopeter using trust and credibility to boost salesSubscription Specialists is an online media company that focuses on developing the subscription box model in South Africa. www.sweetiebox.co.za www.betterbites.co.za

Socktopia.co.za began its life as an online retail store for socks. The business has now expanded into custom sock manufacturing to the corporate market.

Responsibilities• Accountable for buying and selling of Kruger Rand and rare gold coins, conducting valuations on coins and medallions, including gold Mandela medallions, and demonstrating an advanced aptitude in numismatic valuations of ZAR coinage• Expertly managing customer experience strategy for client portfolios, locally and abroad, acting as escalation point for customers, and identifying and resolving customer-related issues in a timely and professional manner• Managing customer service relationships to facilitate strong brand loyalty and development of profitable new business• Promoting knowledge transfer by providing daily market updates, accurately summarising the previous day’s market action, Gold Rand JSE and Oil as well as all financial indicators• Experience in comprehensive database management and record keeping, PPC and online marketing• Skilled in pay per click advertising, display network advertising as well as search engine optimisation in adherence to relevant company policies and procedures

Responsibilities• Accountable for freelance graphic design, product photography, corporate identity development, and web design functionalities in line with customer requirements • Ensured customer satisfaction and return reference through positive customer relationships and continuous excellent customer serviceAccomplishments• Founded and managed a start-up company and grew business from scratch, effectively soliciting new and retaining existing business in a highly competitive market