- Lead a 55-person team to manage over 55,000 golf rounds and 48 events annually.- Ensure accurate forecasting, cost control, and profitability for golf operations.- Align priorities across three teams by tracking key metrics and facilitating progress toward organizational goals.- Recruit, train, and mentor staff to maintain high service standards.Key Achievements:- Built a business intelligence system using BigQuery, Fivetran, and Looker Studio, integrating data from multiple sources into actionable dashboards for leadership.- Redesigned customer flow, cutting wait times by 50%, improving customer satisfaction, and reducing labor costs by 11%.- Rolled out a ticketing system and knowledge base, reducing inquiry resolution times by 85% and customer support costs by 76%.- Introduced an expense management system that automated receipt tracking, simplified budget management, and sped up month-end closures.- Implemented a POS system, improving processing efficiency by $120K annually.- Leveraged customer data to develop dynamic pricing and membership options, increasing the average rate by 17%.