Josh Cambra Email & Phone Number

Salt Lake City, UT, US

Sandy, Utah, United States

Salt Lake City Metropolitan Area

• Launched the initial Fraud Operations program for a new debit card startup company, reporting directly to the CEO
• Maintained multiple vendor relationships including: AML, OFAC, CIP/KYC, Customer Service, and Fraud Ops/Case Management
• Implemented a fraud prevention program including rules analysis and implementation, threat analysis, loss reporting, and implementing multiple 3rd party vendor solutions
• Partnered with our issuing bank and card processor to create Fraud Prevention, Compliance and Risk Management procedures, KPI’s, and recurring reports for this new debit card program

Salt Lake City, Utah, United States

• Assisted Technical Project Managers in the implementation process of 20+ new debit and credit card programs
• Created a new client implementation process, with a special focus on the Fraud, Customer Service, and Chargebacks/Disputes ancillary services for new card programs
• Served as the primary point of contact for new client concerns relating to the above areas while, escalating issues to the appropriate leadership resource as needed
• Created new procedures, process documents and process flows for Fraud Operations, Customer Service, and Chargebacks/Disputes

Sandy, Utah

• Responsible for all operations within the Fraud Department for multiple geographic locations including workforce management, performance management, expense management, career management, and all human resource concerns
• Managed multiple teams responsible for monitoring real time client activities, suspicious transactions, and potential financial crimes across multiple locations: Sandy UT, Jersey City NJ, and Manila Philippines
• Monitored and reported on department metrics and KPI’s across multiple regions, including creating new systems data reports to accurately identify outliers and trends
• Mentored and trained new hires, including creating training plans, depth chart, workforce planning etc.
• Continually Identified new fraud patterns and behaviors in securities trading, money movement, login activity and inbound customer contact
• Participated in outside recruiting, especially for new graduates/university hires

Salt Lake City, Utah, United States

• Documented process flows and procedures to find and fix inefficiencies
• Reported on team performance metrics across four regions, including creating new systems data reports to accurately identify outliers and trends
• Interacted with clients, client representatives, technology teams, corporate treasury and other organizations on a daily basis
• Trained multiple team members on procedures, processes, and best practices
• Prioritized the daily production output of a team, interacting daily with teams in Utah, New York, and India

• Trained a team of seven employees on processing payments, scheduling, and assisting with client inquiries
• Scheduled and coordinated appointments between +15 tax preparers
• Handled all customer inquiries in office and on the phone

Bachelor Of Arts (Ba), Finance

Bachelor Of Arts (Ba), Economics