Josh Carpenter

Josh Carpenter Email and Phone Number

Senior Director, Customer Support @ Arkestro
Washington, DC, US
Josh Carpenter's Location
Washington DC-Baltimore Area, United States, United States
Josh Carpenter's Contact Details
About Josh Carpenter

Experienced leader in technical operations, cloud services infrastructure, and customer support. Direct client support manager. Dedicated technical advisor for marquee customers including federal and local government and other public sector clients. Seasoned soft skills, dynamic technical background, upbeat, can-do attitude, passionate about customer success, and an enthusiastic growth mindset evangelist. Problem solver, challenger seeker, paddleboarder, minecrafter, and lifelong learner.

Josh Carpenter's Current Company Details
Arkestro

Arkestro

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Senior Director, Customer Support
Washington, DC, US
Josh Carpenter Work Experience Details
  • Arkestro
    Senior Director, Customer Support
    Arkestro
    Washington, Dc, Us
    View
  • Arkestro
    Senior Director, Customer Support
    Arkestro Aug 2024 - Present
    San Francisco, Ca, Us
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  • Arkestro
    Director Of Customer Support
    Arkestro Apr 2022 - Sep 2024
    San Francisco, Ca, Us
    Arkestro is the leading Predictive Procurement Orchestration platform. Built to amplify the impact of procurement’s influence, Arkestro helps enterprises deliver a 2-5x lift on cost savings attributed to everyday purchasing and sourcing cycles. Top enterprises leverage Arkestro’s behavioral science, game theory and machine learning to predict and win faster value across every category of addressable spend. Learn more at arkestro.com
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  • Housecall Pro
    Technical Operations Manager
    Housecall Pro Jul 2021 - Mar 2022
    Denver, Colorado, Us
    Founded in 2013, Housecall Pro helps home service professionals thrive. We offer an industry-leading SaaS operating platform combined with modern financial services and supporting business solutions, helping Pros run all aspects of their business. At Housecall Pro, we help home service businesses work simpler and grow smarter.
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  • Aireon Llc
    Customer Service Manager
    Aireon Llc Nov 2017 - May 2021
    Mclean, Virginia, Us
    Greenfield build of entire support department, creating 18 service desk and two management positions. Improved global aviation safety by going live with support for a new satellite-based air traffic data service, receiving first European Aviation Safety Agency global service approval for all processes, procedures, staff certifications and technical operations manuals.
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  • Stayntouch
    Customer Support Manager
    Stayntouch Jun 2017 - Nov 2017
    Bethesda, Maryland, Us
    Increased support capacity by 350% scaling from 2 local agents to 7 agents worldwide, reducing ticket backlog by 75%. Stabilized ongoing support operations and scalability by establishing 2nd Tier escalation path and career opportunities for support agents. Eliminated dozens of product defects by leading a "firefighter" scrum team of maintenance engineers.
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  • Microsoft
    Senior Technical Advisor
    Microsoft Feb 2014 - Mar 2017
    Redmond, Washington, Us
    Scaled up existing US-based Tier One team into Tier Two and onboarded new vendor/BPO team of 16 direct reports at support centers in India, Portugal, Romania, and Japan supporting rollout of Parature acquisition to global sales operations. Dedicated advisor for high-value clients like T-Mobile, TracFone, Nickelodeon, Pokémon, Ceridian, and Escalation Engineer for commercial and government agency clients like SSA, HUD, DOE, NASA, SBA, IBM, Chobani, Hitachi, NASCAR, and TBS.
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  • Parature
    Senior Technical Support Engineer
    Parature Oct 2012 - Feb 2014
    Reston, Va, Us
    Provided dedicated cloud application customer support for marquee public and private sector clients including T-Mobile, TracFone, Nickelodeon, Pokémon, Saba, Ceridian/DayForce, and others, as well as supporting complex technical escalations from SSA, HUD, DOE, NASA, SBA, IBM, Chobani, Hitachi, NASCAR, Turner, and more. Distinguished as the first Parature employee to be promoted to a Microsoft position following Parature acquisition in 2014.
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  • Fannie Mae
    Application Support Analyst Ii
    Fannie Mae Oct 1996 - Jan 2012
    Washington, District Of Columbia, Us
    • 11 Years as Application Support Analyst for Command Center Operations supporting high-availability infrastructure ensuring 99.99% uptime SLA.• 2 Years as Lead Project Manager on Release Management Team to build Fannie Mae’s dual site Cloud Applications Production Operations to meet regulatory requirements and increase uptime with vastly modernized infrastructure.• 2 Years as B2B Customer Service for Fannie Mae's MORNET and MortgageLinks applications.
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Josh Carpenter Skills

Sdlc Requirements Gathering Enterprise Architecture Business Analysis Requirements Analysis Visio Weblogic Release Management Integration Loss Mitigation Customer Service Soa Unix Data Warehousing Unix Shell Scripting Saas Autosys Customer Satisfaction Html Business Objects Technical Support Special Needs Therapeutic Recreation Special Education Autism Spectrum Disorders Autism Communication Skills Learning Disabilities Social Skills Assistive Technology Customer Support Web Applications Web Design Javascript Css Parature Mac Os Photoshop Php Apis Configuration Management Team Leadership Project Management Vendor Management Business Process Outsourcing Change Management Instructional Design Human Resources Training Microsoft Office

Josh Carpenter Education Details

  • University Of Wales Trinity Saint David
    University Of Wales Trinity Saint David
    General
  • Keene State College
    Keene State College
    Computer Programming
  • Omega Studios'​ School Of Applied Recording Arts & Sciences
    Omega Studios'​ School Of Applied Recording Arts & Sciences
  • University Of Cambridge
    University Of Cambridge
    Computer Programming
  • Montgomery College
    Montgomery College

Frequently Asked Questions about Josh Carpenter

What company does Josh Carpenter work for?

Josh Carpenter works for Arkestro

What is Josh Carpenter's role at the current company?

Josh Carpenter's current role is Senior Director, Customer Support.

What is Josh Carpenter's email address?

Josh Carpenter's email address is jo****@****ail.com

What is Josh Carpenter's direct phone number?

Josh Carpenter's direct phone number is +130194*****

What schools did Josh Carpenter attend?

Josh Carpenter attended University Of Wales Trinity Saint David, Keene State College, Omega Studios'​ School Of Applied Recording Arts & Sciences, University Of Cambridge, Montgomery College.

What are some of Josh Carpenter's interests?

Josh Carpenter has interest in Collecting Antiques, Sweepstakes, Home Improvement, Reading, Sports, The Arts, Golf, Home Decoration, Children, Cooking.

What skills is Josh Carpenter known for?

Josh Carpenter has skills like Sdlc, Requirements Gathering, Enterprise Architecture, Business Analysis, Requirements Analysis, Visio, Weblogic, Release Management, Integration, Loss Mitigation, Customer Service, Soa.

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