AeroLeads people directory · profile
Josh Carpenter Email & Phone Number
Senior Director, Customer Support
at
Arkestro
1 work email found
@aireon.com
5 phones found area 301, 972, and 760
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director, Customer Support
Location
Washington DC-Baltimore Area, United States, United States
Who is Josh Carpenter? Overview
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Quick answer
Josh Carpenter is listed as Senior Director, Customer Support at Arkestro, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a work email signal at aireon.com, phone signal with area code 301, 972, 760, and a matched LinkedIn profile for Josh Carpenter.
Josh Carpenter previously worked as Director of Customer Support at Arkestro and Technical Operations Manager at Housecall Pro. Josh Carpenter holds Master Of Business Administration - Mba, Business Administration And Management, General from University Of Wales Trinity Saint David.
Company email context
Email format at Arkestro
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{first}.{last}@aireon.com
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AeroLeads found 1 current-domain work email signal for Josh Carpenter. Compare company email patterns before reaching out.
Profile bio
About Josh Carpenter
Experienced leader in technical operations, cloud services infrastructure, and customer support. Direct client support manager. Dedicated technical advisor for marquee customers including federal and local government and other public sector clients. Seasoned soft skills, dynamic technical background, upbeat, can-do attitude, passionate about customer success, and an enthusiastic growth mindset evangelist. Problem solver, challenger seeker, paddleboarder, minecrafter, and lifelong learner.
Listed skills include Sdlc, Requirements Gathering, Enterprise Architecture, Business Analysis, and 46 others.
Current workplace
Josh Carpenter's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Josh Carpenter work experience
A career timeline built from the work history available for this profile.
Senior Director, Customer Support
Current
Aug 2024 - Present
Director Of Customer Support
Arkestro is the leading Predictive Procurement Orchestration platform. Built to amplify the impact of procurement’s influence, Arkestro helps enterprises deliver a 2-5x lift on cost savings attributed to everyday purchasing and sourcing cycles. Top enterprises leverage Arkestro’s behavioral science, game theory and machine learning to predict and win.
Apr 2022 - Sep 2024
Technical Operations Manager
Founded in 2013, Housecall Pro helps home service professionals thrive. We offer an industry-leading SaaS operating platform combined with modern financial services and supporting business solutions, helping Pros run all aspects of their business. At Housecall Pro, we help home service businesses work simpler and grow smarter.
Jul 2021 - Mar 2022
Customer Service Manager
Greenfield build of entire support department, creating 18 service desk and two management positions. Improved global aviation safety by going live with support for a new satellite-based air traffic data service, receiving first European Aviation Safety Agency global service approval for all processes, procedures, staff certifications and technical.
Nov 2017 - May 2021
Customer Support Manager
Increased support capacity by 350% scaling from 2 local agents to 7 agents worldwide, reducing ticket backlog by 75%. Stabilized ongoing support operations and scalability by establishing 2nd Tier escalation path and career opportunities for support agents. Eliminated dozens of product defects by leading a "firefighter" scrum team of maintenance engineers.
Jun 2017 - Nov 2017
Senior Technical Advisor
Scaled up existing US-based Tier One team into Tier Two and onboarded new vendor/BPO team of 16 direct reports at support centers in India, Portugal, Romania, and Japan supporting rollout of Parature acquisition to global sales operations. Dedicated advisor for high-value clients like T-Mobile, TracFone, Nickelodeon, Pokémon, Ceridian, and Escalation.
Feb 2014 - Mar 2017
Senior Technical Support Engineer
Provided dedicated cloud application customer support for marquee public and private sector clients including T-Mobile, TracFone, Nickelodeon, Pokémon, Saba, Ceridian/DayForce, and others, as well as supporting complex technical escalations from SSA, HUD, DOE, NASA, SBA, IBM, Chobani, Hitachi, NASCAR, Turner, and more. Distinguished as the first Parature.
Oct 2012 - Feb 2014
Application Support Analyst Ii
- 11 Years as Application Support Analyst for Command Center Operations supporting high-availability infrastructure ensuring 99.99% uptime SLA.
- 2 Years as Lead Project Manager on Release Management Team to build Fannie Mae’s dual site Cloud Applications Production Operations to meet regulatory requirements and increase uptime with vastly modernized.
- 2 Years as B2B Customer Service for Fannie Mae's MORNET and MortgageLinks applications.
Oct 1996 - Jan 2012
5 education records
Josh Carpenter education
Master Of Business Administration - Mba, Business Administration And Management, General
University Of Wales Trinity Saint David
Computer Programming
Keene State College
Education record
Omega Studios' School Of Applied Recording Arts & Sciences
Computer Programming
University Of Cambridge
Education record
Montgomery College
FAQ
Frequently asked questions about Josh Carpenter
Quick answers generated from the profile data available on this page.
What company does Josh Carpenter work for?
Josh Carpenter works for Arkestro.
What is Josh Carpenter's role at Arkestro?
Josh Carpenter is listed as Senior Director, Customer Support at Arkestro.
What is Josh Carpenter's email address?
AeroLeads has found 1 work email signal at @aireon.com for Josh Carpenter at Arkestro.
What is Josh Carpenter's phone number?
AeroLeads has found 5 phone signal(s) with area code 301, 972, 760 for Josh Carpenter at Arkestro.
Where is Josh Carpenter based?
Josh Carpenter is based in Washington DC-Baltimore Area, United States, United States while working with Arkestro.
What companies has Josh Carpenter worked for?
Josh Carpenter has worked for Arkestro, Housecall Pro, Aireon Llc, Stayntouch, and Microsoft.
How can I contact Josh Carpenter?
You can use AeroLeads to view verified contact signals for Josh Carpenter at Arkestro, including work email, phone, and LinkedIn data when available.
What schools did Josh Carpenter attend?
Josh Carpenter holds Master Of Business Administration - Mba, Business Administration And Management, General from University Of Wales Trinity Saint David.
What skills is Josh Carpenter known for?
Josh Carpenter is listed with skills including Sdlc, Requirements Gathering, Enterprise Architecture, Business Analysis, Requirements Analysis, Visio, Weblogic, and Release Management.
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