o Acted as player-coach while building Sales Engineering teamo Created foundational Sales Engineering processes - POV process, POV Guide, and Demoo Collaborated closely with Product, Marketing, Engineering and Sales teams to align technical enablement strategies with go-to-market goals.o Built and refined scalable processes to enhance pre-sales efficiency, improve customer onboarding, and ensure alignment between customer expectations and deliverables.o Served as a technical advisor to key customers, ensuring that our solutions met their requirements and contributed to their long-term success.

o ITOps Event Correlation and Automation platform powered by AIOpso Helping customers solve complex ITOps challenges with an intelligent correlation and automation solution

o Responsible for the design and sale of Iron Mountain InSight Content Services Platform.o Helped solve customer manual business process challenges through automated document and media processing AI/ML

o Responsible for the architectural design and technical sale of the Iron Cloud portfolio. o Worked with customers to move from legacy on-premises backup and disaster recovery solutions to cloud native resilient backups hosted by Iron Mountain

o Responsible for the development and sale of IBM services, infrastructure, and cloud solutions. o Leads the creation of the value proposition, the solution and associated cost cases for complex, multi-year opportunities which meet the customer's requirements and assist in solving their business problems.

o Designed comprehensive disaster recovery solutions with multi-million dollar total contract value to achieve an aggressive recovery time objective (RTO) and recovery point objective (RPO)o Interfaced with new and existing clients to assess their resiliency state, gather requirements, determine hardware and software configuration, accurately price solutions, and create contractso Presented strategic business recommendations to client’s executives and technical teamso Built relationships with leading hardware and software vendors including EMC, NetApp, Cisco, Ciena, Brocade, Riverbed, F5, VMware, Vision Solutions, and Oracle

o Advised and coordinated with project managers to implement network solutions for disaster recovery serviceso Designed, deployed, and supported a cross-site active-active SNMP monitoring solution based on OpenNMS running on Red Hat Linuxo Coordinated with engagement solutions architects and telecommunications providers such as Level 3, AT&T, CenturyLink and Verizon to size WAN replication circuits and termination hardware o Provided 24x7 on-site support during large declared disasters such as Hurricane Irene and Hurricane Sandyo Maintained up-to-date detailed network diagrams of all disaster recovery solutions using Microsoft Visio

o Provided configuration and support of 400 Windows workstations and 50 Windows serverso Obtained hands-on experience with assorted enterprise applications such as PGP Universal, VMware ESX, Symantec Backup Exec, Symantec Ghost, Symantec Antivirus, Double-Take, and WS_FTPo Implemented automation for system imaging, OS patching, and application updates.

o Provided client PC support during site-wide deployment of new systems running Windows XP and Windows 2000.