Leader of Sales Compensation and Marketing analytics teams driving business processes and creating value through improvements, efficiencies, savings and new insights.Driving new collaborative Marketing Data Strategy through use cases and cross functional partnerships. Building out data infrastructure and enabling new key insights for our teams to leverage to drive continuous improvements.

Summary: Led creation and implementation of Vanguards Marketing Operational Center of Excellence within the Marketing Operations Department. Developed the data infrastructure to increase marketings performance via new reporting. Newly developed reports enabled never before data driven conversations about marketing effectiveness and quality of team efforts. Drove an exceptional user experience while building out reporting and change management efforts. Developed new automated dashboards creating transparency and visibility into the department’s utilization, tracking, and reporting of all operational metrics and KPIs that provide insights to drive conversations, decisions and generate successes.

Summary: Led a data analytics team responsible for a portfolio of strategic data projects that involved gathering data, verifying accuracy, addressing discrepancies, generating critical reporting and dashboards enabling the business to make data driven decisions.Specifics: Led an organization within the Sales Operations organization with five primary functions:- Insight development – data mined, synthesized, and analyzed actionable insights to create new sales successes that drove growth, achieved retention targeting efforts, and generated key trends occurring throughout the industry.- Sales OKR Tracking and facilitating Sales Compensation success – via cashflow analysis , market share reporting, reach and frequency activity penetration, sales activities insight leveraging Microsoft Dynamics CRM.- Supported Sales Strategy teams to reach goals.- CRM Administration – implemented new territories and segmentation models while validating data within the CRM system.- OKR and KPI Metric Tracking for the broader organization.- Led, managed, and developed the team to grow and achieve promotions.- Defined and executed the strategy for Organizational Reporting and Insights, and future state value propositions.- Understood the needs of each of the Sales Channel teams as well as Leadership and developing action plans to achieve their goals.- Developed key partnerships and relationships with Sales.- Managed the day to day operations of the team and the upcoming NWOW transition.- Oversaw the timely delivery of and conduct quality control reviews of deliverables.

Summary: Led and mentored engineering team directly responsible for Vanguard’s contact center technology domestically and internationally. Specifics:- Led geographically diverse teams. Provided guidance, training, and motivation to develop team and achieve goals of cross functional partners in support of Vanguards mission.. - Developed strong working relationships with internal clients and management. Met with client management to negotiate headcount, project budgets, and major deliverables. - Forecasted, developed and executed short and long-range goals/strategies to meet department and corporate objectives. Also recommended solutions within established timeframes and budgetary controls.- Anticipated current and future needs of the organization and made recommendations regarding project scope, schedule and budget. - Evaluated alternatives for modifications to current systems to improve customer and client outcomes. Recommended and made key decisions on technology solutions that met long-term business objectives and current organizational requirements.- Recommended the most appropriate system solution in accordance with the client’s long term goals and systems architectural guidelines and policies.-Ensures staff complied with IT policies and procedures: for quality, productivity and service levels and architecture standards that enable the team to meet established project milestones.

Summary:- Served as the lead for organizational, in strategy development for the sales team with a focus on data driven insights, analytics and incentive compensation metrics enabling the sales team to drive revenue and share growth.- Led the implementation of new Business Insight technologies (Tableau) for field sales and organizational teams to self serve and uncover actionable insights that create value and drive business decisions.- Partnered with external and internal Sales Team Leadership on incentive plans (goal setting, incentive plan design, communication, infrastructure development, and execution) and provided, insights to the commercial organization to drive improved business results via data analytics.-Developed and communicated actionable business insights to the field and senior management through dashboards, analytics workshops, field training, and the identification and implementation of industry best practices.- Acted in a key management leadership position that brought new insight to the field and Inside Sales on an on-going basis to drive business results. Partnered with a 3rd-party data management team to develop and implement sales information projects that continually enhance existing systems/processes and by building new ones to meet on-going customer needs. -Trained the sales force on sales analytics, reports, new data sources, and application of various other resources to drive business results.

Summary:-Served as primary business liaison for internal partners in Marketing, Communications, Sales Research and Development, and Quality Assurance through translating product portfolio strategy into Contact Center initiatives.-Proactively ensured customer feedback, issues, trends, insights and opportunities were voiced, escalated and translated to be understood by non technical audiences.-Served as Contact Center Project Manager for integrating brand portfolio projects and initiatives into third-party outsource vendor strategies and implemented for delivery.-Ensured call center agents have updated and relevant information needed to provide a best in class experiences at all touch points (email/phone/social media). Specifics:-Proactively analyzed, trends and reports, voice of customer insights, in order to identify and positively influence the business in the development of new products, advertising, promotions, and packaging all to reflect consumer needs and expectations.-Led team of employees and ensured 100% were trained in required processes and procedures for the execution of their role to provide a best in class customer experience.-Promptly identified, reported and corrected of deviations in the workplace and processes.-Ensured quality and compliance in all actions.-Worked with key internal partners to design and implement consumer research activities, including surveys, consumer panels, taste tests, and other voice of customer insights.-Managed programs and projects including resources, vendors, and materials in the scope of assigned projects. -With a continuous improvement mindset, delivered a world-class service standard to our customer through all our customer journeys.-In collaboration with Regional Leader and teammates, identified, evaluated, and implemented systems and processes that have a direct impact on process improvement and increased customer satisfaction.

Served as Business Manager for all JOM Customer Service processes: from order placement to cash collection. Including evaluating data, implementing metrics, identifying process improvements and implement systems solutions. Becoming the Customer Service Process Subject Matter Expert: in SAP Sales & Distribution (SD) module, SAP Business Warehouse, SAP Lynx, and all associated interfaces to HCS, MARC, TMS and the Operating Companies-Executed changes to Distribution Center sourcing through leading revised allocation plans using analytical tools, considering business constraints such as inventory levels, distribution capacity, service levels, etc. while making manual modifications as necessary to support goals. -Led meetings with sales, marketing and supply chain management teams where tactical order monitoring was required, such as during new product launches, supply shortages, or product discontinuation.-Managed Customer Service Master Data through cleansing/improving and implementing the data maintenance process for all master data pertaining to customer service orders, including product substitution, rounding rules, and customer lead time policies.-Gathered business requirements, partnered with information management teams in the design of system solutions, executed testing, developed appropriate work instructions and procedures, developed and executed training on these solutions to support new customer service team members.- Forecasted and Planned: Managed stock transport orders between the JOM distribution centers, evaluated proper allocation of products between distribution centers and responsible for maintaining the master data necessary for this process. -Collaborated with Information Management, GTO, HCS, CFS teams to proactively recognize and communicate the need for change and to drive improvements to existing systems processes.

-Conducted detailed analysis on order and supply chain issues utilizing advanced systems and process excellence tools. -Implemented process improvements through cross-functional collaboration as well as partnering with customers to drive achievement of organizational metrics and individual account goals. -Managed and balanced key business relationships with a passion and understanding of customer expectations and internal policies/requirements. -Led projects/initiatives to enhance both cost and service efficiencies in the customer and Johnson & Johnson supply chains. -Led the development of presentations and discussions for customer facing meetings. Order/Process Management - Proactively managed order fulfillment to meet customer demands through integration with operating, distribution, planning, and forecasting teams. Resolved customer discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management. Developed competency in all Microsoft applications i.e.(Access, Excel, Powerpoint) as well as business applications such as: SAP, CRM, Redwood, EDI and ERP System. Identified, planed and implemented cost savings opportunities while balancing service specifications. Analyzed, recommend, and implemented modifications to customer purchasing patterns for optimal service and improved logistics efficiencies. Managed and directed requests and inquiries from internal and external business partners. Learned and utilized new technology to drive root cause analysis and problem resolution relating to On-Time Delivery, EDI Errors, and other individual/team metrics. Projects - Identified and implemented innovative solutions through the use of process excellence tools, methodologies, and technology. Drove process improvements that impacted inventory management, order management, and dashboard measures. Participated & led customer specific initiatives.

Supported pandemic marketing team with bird-flu governmental stockpiling efforts via data analysis.