Josh Cooper Email and Phone Number

- Lead and empower a team of IT Professionals (Focusing on Salesforce) - In charge of Delivery (DevOps), Stability and Maintenance of the Salesforce Platform. - People Leadership, leading a center of excellence and Delivery Management.- Stakeholder Management- System and Process Improvement- Risk and Compliance Management- Security of the platform- Providing structure and guidelines for safe and efficient delivery- Plan, prioritise and drive delivery of features on the platform- Day-to-day operations and platform support- Platform budget, Roadmap and Contract negotiation

- End to End Solution Delivery (Focusing on Salesforce, Cloud Services, Third Party Integrations)- Outlining technology vision and Strategy- Implementation and Management of IT Systems- Vendor and Contract Management- Oversee business Operations/Operational Support- Guidance and leadership- Developing IT Policies and Procedures- Develop and Direct the implementation of IT Security Standards- Budget Management

Responsibilities• Secure software strategies, policies, processes, and technology• Create an inspiring team environment with an open communication culture• Set clear team goals• Delegate tasks and set deadlines• Oversee day-to-day operation• Monitor team performance and report on metrics• Motivate team members• Provide technical leadership to teammates through coaching and mentorship. • Discover training needs and provide coaching• Listen to team members’ feedback and resolve any issues or conflicts• Encourage creativity and risk-taking• Consistently deliver working software to the standards the department expects by iteration or through a continuous flow model.• Ensure the team is self-organising, collectively responsible and enabling the team to achieve their goals.• Responsible for any issues or problems within the team and to make sure they are dealt with appropriately.• Ensure the team are adhering to the principles and practices we have committed to so that we are doing work efficiently and of the highest quality.• Communicate coherently about any process methodologies (such as Scrum, Agile, Kanban, Lean etc.) ensuring we are working together and understand the value.• To ensure no one person in my team is solely responsible for any task or activity so that we are able to continue working effectively when any of our team is away.• Ensuring a good understanding of the problems we are trying to solve and we do not waste time on rework and more importantly are able to suggest appropriate solutions.• Ensuring the progress of work, team undertaking is clearly visible both to the team and to our stakeholders.• Remove impediments where possible and raising those to the appropriate person so that we are not being held up.Current Stack includes but not limited to• PHP (Yii2)• Vue.js• Cordova• Elastic Beanstalk, S3, EC2• BitBucket Pipelines

- Key Stakeholder management and business development consultation- Issue, Risk and Change Management- Agile and Lean management training and coaching- Improving culture and implementing change within the organisation- Snr Business and IT Management across a variety of areas within the business- Developing team capability and innovation- Continuous delivery, Iterative development and Agile adaptive planning (Implement Scrum Methodology)- Architectural expertise and oversee major design decisions- Product development, product strategy and direction of product- Oversee project execution and provide vision and direction to the Dev team- Analytical, problem solving, consultation and coaching to all levels of the organisation- Internal and External client strategic objective management- Tender response and consultation in conjunction with other departments- Providing IT Operations consultation

- Agile Project Management:- - Establishes project plan, defines scope, outputs, resourcing, budget, manages project delivery- - Effectively communicate project expectations to team members and stakeholders- - Issue projects progress update reports on weekly basis highlighting issues or risks that might impact the cost/schedule to complete.- Product Development Management: - - Jnr Solutions Architect, sources product/applications for improvement & enhancement of IT capability- - Representation in IT Steering Committee- - Business training on delivered services- Services Management:- - Responsible for work allocation to in-house or third party providers, reconciliation of work effort to charges, assessment of value- Infrastructure Management:- - Delegation of tasks to infrastructure support and oversight for health and effectiveness of IT platform to meet business needs- - Resolution of support tickets within the IT internal SLA and helpdesk KPIs.- - Provide support on core infrastructure systems (Exchange, File & Print, Active Directory servers) to all end users.- - Review system logs address system generated errors and warnings immediately to ensure minimum downtime and disruption to users.- - Regularly review security patches and Operating System service packs and install the latest security patches/service packs periodically.- - Assist in updating documentation and procedures for the IT-Infrastructure and also ensure that the documentation reflects any/all procedural changes.- - Perform system health checks of core infrastructure systems as needed and send reports to your direct manager- - Assist in configuring and managing Infrastructure capacity (Server storage, Exchange mailboxes etc.).- - Participate in planning, testing and implementation of disaster recovery plans and ensure an efficient backup strategy is in place.- - Ability to resolve day to day ICT related issues for office based and mobile/remote employees.

- Delivering Technical aspects of IT Projects- Ensuring solutions are fit for purpose- Maintaining and managing project master plans- Managing team members and stakeholders (Expectations, priorities and schedule)- Issue and Risk Management- Customer Service- Supply Management- Adoption and implementation of Scrum Project Management (ScrumMaster)- Responsible of Mobile fleet device management and security. (Utilising AirWatch)- Help resolving support tickets within the IT internal SLA and helpdesk KPIs- Project demos, presentations and end user training.- Act as technical lead for multiple projects running at the same time with resources in house and offshore

- Team Leader experience. - Experience working in an agile environment. - Providing technical decisions; what is the best technology to meet that requirement etc. - Maintaining software systems with technical consistency to meet business and technical objectives. - Writing high-quality code using PHP, Ruby on Rails / jQuery / MySQL. - Maintaining high standards within the development team. - Some devops activities; Linux or Windows systems. - Highly technical, Enterprise Level Architecture. - Latest version of rails. - Deployment using Capistrano, cPanel and WHM. - Application Testing. - DB design maintenance MySQL/Postgres. - Source setup and management on Git; deploying and maintaining code.- Communication with Executives and other key roles with the ability to manage expectations. - Agile Development methodologies. - Prepare and implement project plans, prepare reports and project-related materials.- Planning, Executing, and Closing Projects- Managing a Team — facilitating commitment and productivity, removing obstacles, and motivating team members.

- IT Support- Stock Hand Control- Troubleshooting- Management Support- Procedure development- Procedure Documentation- Time management- General System maintenance- Security (Device and General)- Customer Service / managing complaints

- Project Costing- Project Management- Development- Email/Website Troubleshooting- Procedure Documentation- Time management- General System maintenance- Website Security- Customer Service / managing complaints