Joshua Crespo Email & Phone Number

Sayreville, NJ, US

Wall Township, New Jersey, United States

• Handle higher level escalation for customer care inquiries and issues from the Sunlight Advantage® line
• Analyze customer electric usage and solar energy production data to resolve high bill/high usage concerns; train and standardize the analysis process for the team
• Provide customers with accurate information, resolve billing matters, and conduct investigations as needed; train and standardize the customer experience process
• Communicate and interact with O&M team, Enphase Energy, and channel partners to schedule and coordinate repair issues and provide timely follow up to customer
• Analyze, track, and summarize call volume, call types and trends, using current data; forecast future needs
• Track and maintain all documents related to the collection process for accounts in default, foreclosure and bankruptcy; communicate and coordinate with collections lawyers as needed

Wall Township, New Jersey, United States

• Proactively respond to customers inquiries regarding bills, service, marketing and rates
• Accurately schedule service and meter work requests with dispatch to ensure timely completion
• Utilize software, databases, scripts, and tools appropriately such as PROD 7 and CTI
• Identify and communicate to customers eligible for assistance programs such as HEAP, PAGE, NJ Shares, and set up accounts appropriately as needed
• Make sales or recommendations for products or services that may better suit client needs.
• Understand and strive to meet or exceed call center metrics while providing excellent customer service

Master Of Business Administration - Mba

Bachelor’S Degree, Business Administration, Sports Events And Tourism Marketing